Manager, Meter Services

Description

• Oversee the deployment, maintenance, calibration, and replacement of electric and gas meters.
• Develops, implements and evaluates Gas and Electric Meter training for new products (hardware and software) and processes.
• Promotes communication, information exchange, problem resolution and employee recognition.
• Participate in audits, inspections, and investigations related to metering operations.
• Provide technical expertise and support to field staff, engineers, and customers.
• Conducts performance coaching/appraisals and the recruitment, development, training, engagement and retention of team members to adequately staff the department.
• Prepare and manage budgets, forecasts, procurement, and inventory for metering equipment and supplies.
• Accountable for adhering to and maintaining current meter standards while utilizing new technologies for improving accuracy and efficiency of measurement for revenue billing.
• Collaborates on metering infrastructure projects such as AMI (Advanced Metering Infrastructure) upgrades or smart meter rollouts.
• Ensure compliance with federal, state, and local regulations (e.g., ANSI, NIST, utility commission standards).
• Provides strategic directions for all metering functions in line with corporate and business unit goals.
• Collaborate with IT and billing departments to ensure accurate meter data integration and usage reporting.
• Maintains positive working relationships with suppliers of all metering equipment.
• Manage daily operations of gas and electric metering teams, including field technicians and technical support staff.
• Develop and enforce safety procedures and protocols for metering operations.
• Stays abreast of changes and updates to metering software and Automated Meter Reading handheld devices and provides. testing/troubleshooting/training on new features.
• Monitor and analyze meter data for accuracy, tampering, and performance issues.
• Coordinate training programs and professional development for metering personnel.
• Implements policies and objectives related to the Advanced Metering Infrastructure (AMI) initiative.

Requirements

• Ability to travel across Florida divisions.
• Understands the operation and capabilities of automated meter reading systems
• Ability to manage a remote team across Florida business units.
• Experience in budgeting and forecasting.
• Five (5) years’ experience in in the utility industry with two (2) years managing a team in the metering functions function.
• Skilled in planning and strategic thinking.
• Experienced in coaching and mentoring.
• Bachelor’s degree in Business, Finance, Engineering, or a related field. Exceptional experience may be considered in lieu of a degree.
• Working knowledge of Field Collection System (FCS), Field Deployment Management (FDM), System Advanced Metering and Reading (STAR), and other meter reading software.
• Working knowledge of Public Service Commission (PSC) & Department of Transportation (DOT) rules and regulations.
• Working knowledge of Advanced Meter Reading (AMR) systems and Advance Metering Infrastructure (AMI) networks.
• Clear and direct communication skills.

Benefits

• Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE!
• Paid time off, holidays and a separate bank of sick time!
• Cooperative, supportive and empowered team atmosphere
• Annual bonus and salary increase opportunities
• Fantastic opportunities for career growth
• Endless wellness initiatives and community events
• Monthly recognition events
• Flexible work arrangement
• Competitive base salary

Training + Development

Interview process

Visa Sponsorship

Security clearance