Assistant Community Manager - Creston Point

Overview

Assist community manager with daily ops, leasing, compliance, accounting, and resident relations.

Key Responsibilities

• system implementation
• yardi updates
• lead management
• rent posting
• tax compliance
• resident service

Tasks

-Assist in the implementation of new systems, programs and procedures as directed by the company. Effectively and appropriately use company technology and software. -Respond to resident questions, concerns, and requests in a timely manner, and take appropriate action to resolve and address service issues. Work effectively with Resident Relations to deescalate and resolve concerns. -Participate in the success of all resident events, community programing and local/non-profit programs. -Successfully engage with prospective residents through the company’s lead management software, email and phone calls, appointments, and follow-up communication. Lease and tour apartment homes, guiding new residents through the application, tax credit and move-in process. -Submit reporting as directed by the Community Manager, adhering to company deadlines. -Maintain a positive relationship with local housing authorities and agencies. -Keep Yardi and associated resident management software up to date including rent charges, occupants, lease dates and other data in a timely manner. -Act as the onsite supervisor in the absence of the Community Manager. -Assist the Community Manager in all aspects of daily operations for your community. -Understand company operation guidelines, properly document all injuries and incidents, and report them to the Community Manager in a timely manner. -Assist with administration of all lease agreements and addendums, renewals, prospect screening processes, and legal notices while ensuring accuracy and compliance. -Follow, support, and enforce company policies and procedures. -Provide excellent customer service to all residents, prospects, and guests. -Assist the Community Manager with compliance requirements of the tax credit program as it relates to the community including monitoring rents, new move-ins and re - certifications. Work effectively with the Compliance Department regarding tax credit paperwork, calculations, re-certifications, and reporting. -Continually seek out training opportunities and stay up to date on industry/legal trends and changes. -Perform assigned accounting tasks including collecting and posting rent, fees, and other payments as well as processing month end, move-ins, move-outs, and zero receipts in a timely manner. Work effectively with the Accounting Department to resolve accounting issues and errors. -Consistently maintain contact and collaboration with the Community Manager through effective and timely communication. Alert the Community Manager immediately with concerns regarding employees, the community, or the neighborhood/market. -Work collaboratively and respectfully with peers, other team members and departments. -Support the overall marketing and leasing efforts of the community including social media engagement, reputation management, advertising, marketing collateral, curb appeal and pricing.

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Benefits

-Pre-tax and Roth 401(k) programs with a company match equal to 100% of the first 4% contributed by the employee. -Discretionary bonus programs. -Eligibility for a 30% housing discount consideration. -Up to 12 paid holidays each year. -Over 90% company paid medical benefits for employee coverage. -3 weeks of paid time off each year. -100% company paid dental and vision benefits for employee coverage. -Best-in-class voluntary insurance benefits. -Company-sponsored industry training and certifications. -Company paid life insurance, AD&D and long-term disability benefits for employee coverage. -Employee assistance program (EAP) with 24/7 counseling services. -Healthcare and dependent care flexible spending accounts.

About Devco Residential Group

-Founded with a vision to redefine urban living through innovative development. -Focuses on creating vibrant residential communities and mixed-use developments. -Expert in transforming underutilized spaces into thriving, sustainable communities. -Operates across key metropolitan areas, with a strong emphasis on community-centric designs. -Projects span across residential, commercial, and retail spaces, blending functionality with style. -Known for its expertise in urban development and building spaces that foster connections. -A trusted partner in creating spaces that enhance lifestyles and promote long-term value.

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