Technical Support Analyst

Overview

Provide end‑user IT support, manage servers, networks and cloud, ensure security.

Key Responsibilities

• server administration
• cloud platforms
• procurement management
• active directory
• backup management
• it security

Tasks

-Administer and maintain servers, networks, and cloud platforms (Windows, MacOS, Google Workspace, etc.) -Handle hardware/software procurement, installation, and lifecycle management -Manage Active Directory, group policies, email systems, and identity access solutions -Ensure data integrity and uptime through backups, patching, and disaster recovery best practices -Support IT security initiatives — from endpoint protection to access controls and vulnerability management -Keep clear and helpful documentation for systems, processes, and procedures -Partner cross-functionally with teams to deliver seamless, dependable, and friendly IT service experiences -Be the first point of contact for end-user support — troubleshoot hardware, software, and connectivity issues with a friendly, solution-oriented approach

Requirements

• networking
• mdm
• devops
• scripting
• cloud
• certifications

What You Bring

-Understanding of networking (LAN/WAN, VPN, firewalls, DNS, DHCP) -Experience with MDM tools (Intune, JAMF, etc.) -Knowledge of Windows and/or other OS environments. -Exposure to DevOps tools, CI/CD, or containerization (Docker, Kubernetes) -0-3 years of experience as a Systems Administrator, IT Generalist, or similar role -Scripting or automation (PowerShell, Bash, Python) -Outstanding communication skills with a customer-service mindset and a sense of humor -Relevant certifications: CompTIA Network+/Security+, MCSA, AWS/Azure Associate, etc -Familiarity with cloud platforms (Azure, AWS, or GCP) -Excellent troubleshooting and problem-solving abilities across IT domains

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Benefits

-Annual Growth Reviews -Paid Time Off -100% Employer - paid quality Health Care Plan that includes Medical, Dental, Vision -Retirement Plans + employer match -Quarterly bonus program -Competitive Wages

About Cbh Homes

-Founded with a mission to provide superior homes for individuals and families. -Specializes in creating energy-efficient, sustainable homes that promote comfort and longevity. -Has built a reputation for quality construction, attention to detail, and customer-centric approach. -Regularly delivers a variety of home designs, from traditional to modern styles, tailored to client needs. -Focuses on new construction, offering customizable floor plans and design features. -Strong track record in delivering both single-family and multi-family residential projects. -Known for combining craftsmanship with innovative technologies to maximize energy efficiency and reduce environmental impact. -Pioneering in the integration of green building practices within residential projects. -Committed to fostering long-term relationships with homeowners, offering post-construction support and warranties.

Sector Specialisms