Assistant Account Manager

Overview

Oversee parking staff & operations, handle client issues, and support admin at luxury hotel.

Key Responsibilities

• fleet maintenance
• safety patrol
• staff supervision
• report preparation
• claims management
• schedule review

Tasks

-Act as liaison between customers, staff, and management. -Prepare reports, survey and conduct special projects as needed. -Supervise and manage all frontline associates, including supervisors, cashiers, valets, attendants and Shuttle drivers daily. -Ensure compliance with company and client policies and procedures. -Assist in shuttle fleet upkeep, preventative maintenance and repairs. -Handle damage claims and ensure each incident is documented and dealt with professionalism. -Assist in reviewing work schedules to ensure adequate coverage while minimizing expenses. -Supervise the process of overnight payments and ensure accuracy for bookkeeper and revenue collection reports. -May be asked to fill in for Account Manager in his/her absence or on second shift/weekends. -Patrol and monitor safety and cleanliness of parking garage and facility. -Assist in reconciliation of timecards and submission of payroll for staff. -May be asked to fill in for front line associates during their absences. -Assist Account Manager with administrative duties. -This position assists with all aspects of the operation, including shuttle fleet management, self-parking, and valet services, as well as overseeing the front-line team of several 3 valet stations Hotel, Residences and VIP Villas. The ideal candidate will have previous parking industry experience, with a hospitality focus also being a top asset. -Promote Strong work ethics and accountability within the team, emphasizing honesty in all interactions. -Handle customer complaints and day-to-day operational issues. -Provide continuous customer service and operations training to cashiers, valets, Supervisors and shuttle drivers to ensure high service standards and client expectations at the design location. -Make meaningful recommendations for hiring employees, appraising employee productivity, and/or disciplining employees, including termination.

Requirements

• flash parking
• parkonnect
• supervisory
• leadership
• communication
• scheduling

What You Bring

-Strong abilities in Flash Parking Platform and Parkonnect required. -You are a motivated individual willing to take on new challenges, with supervisory experience in the parking, customer service, and/or hospitality industries. -Progressive supervisory experience with front-line team oversight -You have impeccable conversational and written communication skills. -Experience with scheduling and payroll is a plus -You have strong leadership, coaching and mentoring skills to develop a great team. -Familiarity with Flash parking and Parkonnect Platforms is a plus.

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Benefits

-(FT Employees) Benefits Package - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k! -** Free parking while working at your assigned Propark location(s). -Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7. Including 3 free counseling sessions for all employees and each household family member. -Free Parking! ** -(FT Employees) Paid vacation and an extra day off on your birthday!! -You have a flexible schedule, meaning that the position may require working weekends and holidays and PM Shifts. -The Company offers seven (7) paid holidays even though the nature of our business requires that our locations stay open. The seven (7) holidays include New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday) * *Any positions offered that are PT, PT Seasonal, FT Seasonal, or OC are not eligible for health insurance benefits.* -Flexible scheduling; paid Holidays and Wellness.

About Propark Mobility

-A pioneer in the parking and mobility services sector. -Delivers cutting-edge solutions including parking management, valet services, and electric vehicle charging stations. -Serves various industries such as airports, hotels, residential buildings, and municipalities. -Focuses on sustainability and customer experience by offering tech-enabled services like mobile app parking and automated systems. -A leader in integrating electric vehicle infrastructure into its services. -Operates across numerous major cities, offering both short-term and long-term parking solutions. -Tailors parking operations to suit the unique needs of each client. -Adopts innovative technologies to stand out in a rapidly changing industry.

Sector Specialisms