Graduate Customer Experience Executive

Overview

Graduate role delivering digital and housebuilder marketing projects.

Key Responsibilities

• cms management
• digital assets
• crm automation
• email campaigns
• marketing reporting
• client liaison

Tasks

-Update and maintain content across multiple brand websites using CMS tools. -Ensure all materials are accurate, compliant and aligned with our brand standards. -Liaise with housebuilder clients to coordinate co-branded campaigns, approvals, and event support. -Assist with reporting on marketing performance, helping identify trends and opportunities. -Design and edit marketing materials, including digital assets, social media posts, and printed collateral, in line with brand guidelines. -Support with press releases, internal communications, and PR activity. -Manage key projects from inception to production. -Support the creation of marketing journeys and automations in our CRM platform. -Provide general marketing administration and support to the wider team. -Assist with the delivery of digital marketing campaigns, email journeys, and customer communications. -Contribute ideas to improve how we communicate with customers and partners. -Housebuilder Business Development — supporting our client relationships, helping deliver co-branded campaigns, and ensuring our partners’ marketing activity aligns with our shared goals.

Requirements

• adobe
• canva
• microsoft 365
• wordpress
• social media
• crm

What You Bring

-Digital Customer Experience — helping to manage projects, create content, manage web updates, develop nurture journeys, and analyse campaign performance; or -Organised and able to manage multiple tasks with support. -A recent graduate (any discipline considered, ideally marketing, communications, business, or design-related). -Knowledge of Adobe Creative Cloud or Canva. -Comfortable using Microsoft 365 tools (Word, Excel, PowerPoint, Outlook). -Strong written and verbal communication skills. -Exposure to a wide range of marketing disciplines in a fast-growing national brand. -Familiarity with social media management or analytics tools. -Experience with website content management systems (e.g. WordPress or similar). -Basic understanding of email marketing or CRM platforms. -Good attention to detail and a creative eye.

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Benefits

-The chance to develop real-world marketing and communications skills. -Career development and progression opportunities within The New Homes Group and the wider Connells Group. -A friendly, collaborative and supportive workplace where your ideas are encouraged. -Full training and ongoing support from an experienced marketing team.

About The New Homes Group

-Founded with a vision to revolutionize the new home buying experience, the company has grown into a trusted advisor for homebuyers and developers alike. -Combining expert knowledge and a customer-first approach, it offers tailored services for those looking to buy new homes. -The company stands out for its seamless integration of advanced technology to streamline property buying and sales processes. -Their services are designed to support both first-time buyers and experienced investors in navigating the new home market. -Known for handling a range of high-profile residential and commercial properties across the country. -Its innovative approach has made it a go-to resource for developers looking to maximize the potential of their properties. -The company has built a reputation for delivering results that meet both the needs of its clients and the evolving demands of the housing market.

Sector Specialisms