Head Concierge - Full Time

Overview

Deliver 5‑star concierge services and front‑desk support for high‑end residential buildings.

Key Responsibilities

• front desk
• database maintenance
• incident reporting
• key auditing
• visitor monitoring
• security management

Tasks

-Providing all residents and guests with a 5-star service, ensuring exceptional front desk services. -Database maintenance, receiving and answering emails, telephone, and security intercom enquiries. -Ensuring entry and lifts are tidy and presentable. -Completing Incident Reports when necessary and responding to emergencies. -Assisting the Building Manager and Head Concierge with issues related to By Laws, resident car park, reporting, keys auditing. -Securing resident keys, security devices, parcels, and dry cleaning. -Monitoring relevant movements of visitors, service providers and goods throughout the building and immediate surrounds.

Requirements

• word
• excel
• buildinglink
• communication
• customer service
• teamwork

What You Bring

-MEN UNIFORM - Black business suit, tie, and name badge. -Proven quality written and verbal communication skills. -Training is provided prior to first shift. -Front of house or customer service experience. -Capability to work within a team environment and follow Site Procedures and Company Policies. -LADIES UNIFORM - Black business suit, scarf, and name badge. -Availability to work late nights. -Computer literacy (use of Microsoft Word and Excel, e-mail and BuildingLink). -Punctuality and proactivity. -Ability to build rapport with residents and cooperative relationships with the team.

People Also Searched For

Benefits

-Loyalty Award Program and Exceptional Performance Award recognition -Opportunity to work on prestigious residential sites

About Excel Building Management

-Its financial discipline and client retention reflect steady organic growth and long‑term contracts in the premium property segment. -Typical projects include capital works, defect rectification, preventative maintenance, compliance management, and concierge/security integration. -Specialist in strata‑centric sectors such as residential towers, commercial tenancies, strata complexes, and facilities management programs. -An unusual strength lies in its fully in‑house team—no subcontractors—ensuring consistent quality, institutional knowledge, and seamless delivery. -Its strategic involvement often begins during pre‑occupation development stages, embedding effective systems from day one.

Sector Specialisms

Security Clearance

-candidates must provide a valid police check as part of recruitment.