Fire Alarm Service Manager

Overview

Lead fire alarm service delivery, managing PPM, reactive works, and team performance.

Key Responsibilities

• remedial works
• reactive maintenance
• ppm scheduling
• fire alarm
• performance reporting
• escalation

Tasks

-Lead and implement continuous improvement initiatives to enhance service delivery efficiency, quality, and responsiveness. -Provide line management to Service Desk and Engineering Team Leaders, ensuring effective coordination of services and optimal deployment of field technicians. -Manage the full lifecycle of remedial works, including scoping, scheduling, execution, and post-completion follow-up. -Allocate and monitor reactive maintenance tasks, ensuring adherence to Service Level Agreements (SLAs) and high levels of customer satisfaction -Provide clients with regular, transparent updates on PPM compliance, outstanding remedial works, and overall service performance -Ensure all fire alarm systems are maintained and serviced in full accordance with BS 5839-1:2025 and internal company standards. -Oversee the execution of Planned Preventative Maintenance (PPM) schedules, ensuring timely delivery, high completion rates, and strong first-time fix performance -Lead regular team meetings, conduct 1:1s, and carry out structured performance reviews to drive accountability and development. -Support recruitment and onboarding processes to build capacity and strengthen the capabilities of the engineering and support teams. -Liaise closely with project and compliance teams to ensure cohesive service delivery and alignment across all business functions -Monitor, analyse, and report on departmental performance against agreed targets, using data to inform decisions and identify areas for improvement. -Serve as the escalation point for customer issues, ensuring prompt and effective resolution with a focus on long-term satisfaction. -Foster a safety-first, customer-centric culture across the service department, promoting best practices and continuous improvement. -Proactively review and manage service backlogs, prioritising safety-critical tasks and implementing effective action plans to mitigate risk -Collaborate with senior leadership to evolve the service delivery strategy, define performance KPIs, and drive alignment with organisational objectives. -Identify skill gaps and training needs, supporting the ongoing development and competency of engineers and support staff.

Requirements

• leadership
• communication
• data analysis
• fire alarm
• team management
• bs 5839-1

What You Bring

-Exceptional communication, organisational, and leadership capabilities, enabling the ability to build strong stakeholder relationships and drive cross-functional collaboration. -Proficient in the use of service management platforms and reporting tools, with the ability to extract, analyse, and interpret data to inform decision-making and performance improvement initiatives -Strong technical proficiency in fire detection and alarm systems, including fault diagnosis, remedial works, and system lifecycle management -Extensive experience in fire alarm service management, or a comparable role within the life safety or building services sector, with a demonstrable track record of delivering high standards of compliance, service performance, and customer satisfaction -Proven leadership experience managing multi-disciplinary teams, including field engineers and service desk personnel, with a focus on performance development, effective coordination, and operational efficiency -In-depth knowledge of BS 5839-1:2025, with the ability to interpret and apply regulatory requirements to ensure full statutory and operational compliance

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Benefits

-Competitive Base Salary - Up to £55,000, commensurate with experience and expertise -Life Assurance - 4x Annual Salary, giving you and your loved ones added peace of mind -Mental Health & Wellbeing Support, including access to dedicated resources and assistance programmes -Generous Paid Leave, including annual holidays plus all UK bank holidays - because work-life balance matters -Industry-Leading Referral Bonus - Up to £1,000 per successful hire, with no cap on the number of referrals -Generous Car Allowance, supporting your mobility and professional needs -Employee Recognition Programme, celebrating your achievements, dedication, and impact -Ongoing Training, Development & Career Progression, with clear pathways to grow within the business -Royal London Pension Scheme, helping you plan confidently for the future with trusted financial security

About Morgan Fire Protection

-Founded with a passion for fire safety, the company quickly established itself as a trusted name in fire protection. -Over the years, they have successfully delivered fire protection solutions to a wide range of sectors, including residential, industrial, and commercial. -Known for a high standard of service, they specialize in both fire prevention and safety systems, from design to installation and ongoing maintenance. -The company has a reputation for tackling complex projects, offering tailored solutions that ensure safety across varied environments. -With a growing portfolio, their expertise spans from residential fire safety to large-scale infrastructure projects. -The company is committed to providing customers with cutting-edge fire protection technologies, ensuring peace of mind and safety.

Sector Specialisms

Visa Sponsorship

-no right to work sponsorship is offered; candidates must already have the right to work in the uk.