Technology Delivery Manager (Applications & Systems Delivery)

Overview

Lead planning, execution, and delivery of software applications across legacy, SaaS, cloud.

Key Responsibilities

• software delivery
• agile metrics
• jira tracking
• vendor management
• cloud coordination
• requirements refinement

Tasks

-Manage intake of work requests from business partners, drive prioritization decisions, and ensure alignment with enterprise objectives -Conduct preliminary research on emerging technologies and vendor offerings and provide feedback and input to technology leadership -Manage relationships with third-party software vendors, including evaluating performance, ensuring contractual compliance, coordinating issue resolution, and aligning vendor deliverables with project timelines and organizational goals -Foster a culture of transparency, continuous improvement, and Agile thinking with n and across teams -Lead the planning, execution, and delivery of software application enhancements, integrations, and new implementations across a diverse technology portfolio using a variety of Project Management methods and ensuring technology projects adhere to Enterprise Project Management standards -Support continuous improvement by tracking and reporting key Agile team throughput metrics - such as velocity, cycle time, and work in progress - month over month -Track delivery metrics and release timelines using tools such as Jira, Azure DevOps, or equivalent project management tools -Assist in the assessment and comparison of proposed technical solutions for business and operational needs -Collaborate with the team's manager to assess team member performance, identify key skillsets, celebrate team successes, and provide input to support the annual performance appraisal process as needed -Oversee team backlogs and work breakdown, ensuring clear requirements and well-defined delivery scope -Coordinate cross-functional delivery of technology solutions including: - Legacy on-premises systems, - SaaS platforms and - Cloud-hosted and hyperscaler-deployed applications (e.g., Azure, AWS) -Ensure compliance with cybersecurity, architectural, and operational standards during all phases of delivery -Collaborate with business stakeholders to refine functional requirements and align outcomes with business needs - serving as a delivery partner, not a proxy -Act as a coach and leader to help the organization advance its Agile delivery practices -Provide monthly reporting to Business Technology leadership on Agile team performance, including throughput metrics, backlog health, and delivery progress -Facilitate Agile ceremonies such as stand-ups, sprint planning, demos, and retrospectives for software delivery teams

Requirements

• agile
• csm
• aws
• saas
• 4+ yrs
• project management

What You Bring

-Proven ability to manage delivery without embedded QA or BA resources, relying on business partnerships for requirements and validation -Strong communication, prioritization, and facilitation skills - particularly in complex, cross-functional, matrixed environments -Certifications such as Certified ScrumMaster (CSM), SAFe Agilist, or PMI-ACP preferred, or other comparable project management certifications -Proficiency in Agile delivery methodologies (Scrum, Kanban, or SAFe) preferred, or familiarity with traditional delivery methodologies -A strategic mindset with the ability to translate ideas into executable delivery plans -Ability to communicate across all levels of the organization and understand how to tailor communication approach to best fit each project's stakeholders -Get Into Energy - Energy Industry Fundamental 2.0 certification is a plus [getintoenergy.org] (click here to certify at no cost) -Experience with delivering technology solutions across legacy, SaaS, and cloud-native platforms -Familiarity with cloud platforms such as Microsoft Azure or Amazon Web Services (AWS) -Bachelor's degree in Information Technology, Computer Science, Business, or related field - or equivalent experience 4+ years of experience leading delivery of enterprise software and systems -All NorthWestern Energy employees are required to adhere to company safety standards and the Code of Business Conduct & Ethics -Ability to lead a wide portfolio of projects, from complex enterprise-wide projects to tightly focused, operational projects

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About Northwestern Energy

-Serving customers across Montana, South Dakota, and Wyoming with reliable electricity and natural gas services. -A regional utility company focused on providing sustainable energy solutions to homes and businesses. -Committed to innovation in energy transmission, distribution, and generation, continually upgrading infrastructure. -Engages in a variety of energy-related projects, from renewable energy development to advanced grid technologies. -Has a long history of investing in the communities it serves and providing energy solutions that power local economies. -Focused on ensuring energy reliability while transitioning towards more sustainable energy sources, including renewables. -Pioneering initiatives in reducing operational costs while maintaining high safety and environmental standards.

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