Customer Onboarding Specialist

Overview

Guide new customers through setup, training, and transition to ensure successful platform adoption.

Key Responsibilities

• customer onboarding
• setup configuration
• product demos
• training materials
• feedback capture
• team collaboration

Tasks

-Be the customer’s go-to – Serve as the primary contact during onboarding, addressing questions, resolving setup issues, and ensuring customers feel supported. -Collaborate across teams – Work closely with Sales to ensure a seamless handoff, and partner with Customer Success to transition accounts post-onboarding. -Drive improvement – Capture feedback from new customers to help refine our onboarding experience and influence product enhancements. -Create resources – Develop and maintain onboarding materials, training guides, and self-serve documentation to scale your impact. -Train and empower – Deliver engaging product demos, onboarding calls, and group webinars to teach customers best practices and help them see quick wins. -Lead onboarding journeys – Guide new customers through setup and configuration of our platform, ensuring a smooth and timely implementation.

Requirements

• communication
• quick learner
• construction
• customer onboarding
• project management

What You Bring

-Excellent communicator and presenter, comfortable leading customer sessions individually or in groups. -Quick learner with technical aptitude; you love diving into new tools and helping others master them. -Experience or familiarity with the construction industry (electrical, mechanical, or general contracting) or construction technology is strongly preferred. -2–4 years of experience in customer onboarding, implementation, training, or account management (B2B SaaS preferred). -Strong project management and organization skills — you can juggle multiple onboardings without dropping details.

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Benefits

-Growth Opportunity: Be part of a rapidly scaling startup where your work shapes the customer experience -Benefits: Comprehensive healthcare coverage (medical, dental, vision, life insurance, STD, LTD ) -Paid Time Off: Two weeks in your first year, plus company holidays -Collaborative team player with a customer-first mindset and a passion for helping people succeed.

About Remarcable

-Born from the frustrations of former foremen, purchasers, and project managers, the platform was crafted ‘by contractors for contractors’ to tackle chaotic material workflows. -Founded in 2018 and headquartered in Cleveland, it has grown into a trusted partner for top electrical and trade contractors. -Its AI engine automates suggestions (Smart Carts), inventory transfers (AutoStock), and pricing checks (InvoiceSense)—unusual intelligence baked right in. -Remarcable bridges field, warehouse, office, prefab, and accounting teams under one unified, mobile-first interface—making every job run smoother.

Sector Specialisms