IT Support Associate

Overview

IT Support Associate provides site IT support, device management, and platform coordination.

Key Responsibilities

• incident management
• device compliance
• stock management
• project support
• change management
• solution design

Tasks

-Will engage with Enterprise Platforms IT Manufacturing team members to as part of the review process for incident issues. -Will collaborate with the plant staff to build relationships and foster open communication with Enterprise Platforms and ensure all devices on site at used in accordance with Enterprise platforms best practices. -Will work with the Enterprise Platform teams to support local site workload activities. -Will assist in MDaaS Stock management and business forecasting to ensure break fix stock is maintained on business requirements can be met. -Will work with the Enterprise Platforms IT Manufacturing team members to support global technical initiatives and projects shared by the Enterprise Platforms IT Manufacturing Projects team at the local site. -Will work with the IT Operations teams to coordinate and support developments and changes required at the local site, including downtime requirements and management through the IT ticketing system. -Will assist in identifying, designing and implementing business and IT solutions.

Requirements

• high school
• associate degree
• ms office
• sccm
• active directory
• tcp/ip

What You Bring

-High school diploma, certificate of completion of secondary education, or equivalent experience (to the extent such experience meets applicable regulations) required. Associate Degree, relevant industry training, certification or equivalent experience preferred. -Technical aptitude using standard IT software including MS OFFICE, Telnet/putty, remote desktop, SCCM and Cummins tools. -Significant work experience and in-depth knowledge obtained through specialized training and relevant experience. -Windows XP through 11, and server 2008 through 2022 -Hold a basic understanding of network infrastructure including TCP/IP, switching, and common network devices. -Familiarity with Active directory, Group Policy, antivirus systems, and basic windows security settings.

People Also Searched For

About Cummins Europe

-The company has 17 manufacturing sites across Europe, establishing itself as a leading power solutions provider. -Engineers and manufactures advanced diesel, gas, and electric engines, power generation systems, and drivetrains for global markets. -Specializes in powering buses, trucks, marine vessels, and military vehicles, exemplified by projects from Darlington to Krakow. -Operates a unique European test facility in Darlington that develops fuel-agnostic powertrains, including hydrogen-capable combustion engines. -Delivers expertise across industrial, transport, marine, mining, energy, and defence sectors, offering both new builds and remanufactured power solutions.

Sector Specialisms