Partner Success Associate Principal

Overview

Drive partner success for advanced transit systems, advising and expanding revenue.

Key Responsibilities

• partner advisory
• data analysis
• service performance
• contract negotiation
• system ownership
• relationship building

Tasks

-Act as a trusted advisor and consultant to our partners, helping to convert their ideas and community needs into revenue opportunities for Via -Analyze daily, weekly, and long-term service performance data to provide partners with actionable recommendations that improve their services’ quality, efficiency, and growth -Own the success of advanced transportation systems in our partner’s cities, acting as the primary point of contact for executive city and agency leadership -Negotiate multi-year and highly complex contract renewals and service expansions to increase year-on-year revenue from each partnership -Build deep and trusting long-term relationships with partners by identifying partner pain points, providing solutions, and recognizing opportunities for service growth and revenue generation

Requirements

• 4+ years
• client-facing
• data savvy
• self-starter
• growth mindset
• relationship builder

What You Bring

-You have minimum of 4+ years of relevant work experience, including client facing experience, including (but not limited to) consulting, consultative customer success, or success at a high growth company -Quantitatively-inclined and data savvy; you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations -Entrepreneurial relationship builder who remains calm and collected when faced with highly complex, politically sensitive situations -A reliable, motivated self-starter with a growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility

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Benefits

-Base Salary Range: $85,000 - $110,000 -We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching. -Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable

About Via

-Founded in 2012 as a ridesharing app with algorithm-driven route optimization. -Transitioned from consumer services to a B2B TransitTech provider for public and private transit systems. -Enables microtransit, paratransit, school and employee shuttles, and non-emergency medical transport. -Technology is used across five continents, demonstrating scalability and adaptability to diverse mobility needs. -Known for transforming traditional fixed-route systems into dynamic, demand-responsive transit networks.

Sector Specialisms