Customer Service Scheduler- Hearth & Home

Overview

Manage customer orders, schedule fireplace installations, and track warranties.

Key Responsibilities

• warranty tracking
• installation scheduling
• vendor coordination
• report generation
• order processing
• data entry

Tasks

-Manage warranty administration and tracking for Hearth and Garage Door products. -Cultivate strong relationships with customers to support repeat business and referrals. -Participate in team meetings and training sessions to stay updated on internal best practices and industry trends. -Schedule fireplace installations and service appointments. -Contact vendors to obtain pricing, lead times, and order updates. -Respond to customer inquiries and resolve issues in a timely, professional manner. -Run reports and log data entries as needed. -Communicate with builders, installers, and sales teams to ensure seamless scheduling and coordination. -Process, purchase, and manage incoming customer orders. -Track and administer product warranties and service follow-ups. -Assist Sales Associates by placing orders and preparing presentation packages. -Input purchase orders and customer orders into the system accurately.

Requirements

• scheduling
• customer service
• computer skills
• high school
• communication
• problem solving

What You Bring

-Occasional bending, reaching, or stair climbing in showroom, warehouse, or jobsite settings. -Minimum 1 year of experience in scheduling and coordination, preferably in a construction or building materials environment. -Regular use of computers, tablets, phones, and other standard office equipment. -High attention to detail and accuracy in all administrative tasks. -Strong verbal and written communication skills, especially over the phone. -Quick to learn new technologies, products, and systems. -At least 1 year of customer service experience, with a proven ability to resolve customer concerns effectively. -Ability to work independently with minimal supervision. -Excellent time management, organizational, and problem-solving abilities. -Comfortable collaborating across departments in a fast-paced environment. -Skilled in managing customer expectations and building positive relationships. -High School Diploma or GED required. -Ability to sit, stand, walk, or drive for extended periods throughout the workday.

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About Daikin Comfort

-Merges Daikin’s global tech with Goodman’s U.S. acquisition roots. -Engineers and delivers high-efficiency heat pumps, central ACs, ductless mini-splits, smart thermostats, and air purifiers. -A pioneer in using low-GWP R-32 refrigerant, demonstrating commitment to environmental impact.

Sector Specialisms

Visa Sponsorship

-no employer-sponsored work authorization required; applicants must be legally authorized for employment in the united states.