Field Service Technician

Overview

Mobile technician performs on-site equipment diagnostics, repairs, and customer service.

Key Responsibilities

• diagnostics
• repairs
• tool management
• documentation
• customer service
• training

Tasks

-Document machine information and repairs completed on work order, including parts and fluids used. -Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set. -Trade specific tooling, including hand tools and pneumatic tools -Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts. -Serve as an in-field representative for the dealership to provide service solutions and enhance customer satisfaction. -Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co. -Identify and communicate solutions for customer service opportunities in the dealership’s area of responsibility. -Diagnose, inspect, recondition, repair, assemble, and service equipment as assigned by the supervisor. -Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook. -Perform in-field machinery diagnostics and repairs as required. -Maintain a clean work area, as well as care for all shop tools, machines, and equipment. -Maintain technical and product knowledge on all equipment sold within the dealerships area of responsibility. -Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.

Requirements

• diesel tech
• mechanical
• maintenance
• computer
• driver's license
• work authorization

What You Bring

-Graduation from related diesel technology program (preferred) -Ability to assemble and perform maintenance functions on equipment -Strong organizational skills -Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship -Excellent customer service skills -Excellent mechanical skills -Strong computer skills -Excellent oral and written communication skills -Current and valid drivers license as outlined in company policy manual

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Benefits

-Training and development, as well as opportunities to grow within the organization -Comprehensive benefits package -Tool Reimbursement Program -Eligible for profit sharing which is based on department profitability and individual performance

About Rdo Equipment Co.

-They offer a wide range of new, used and rental equipment across agriculture, construction, forestry, environmental cleanup, irrigation systems, and advanced surveying technology. -Their dealer portfolio features top manufacturers: John Deere, Vermeer, WIRTGEN Group, Topcon and Carlson—backed by parts, service and technical support. -They also integrate cutting-edge machine control and positioning technology to boost efficiency and accuracy on jobsites. -Despite their size, they emphasize local presence—each branch serves its region and supports communities through deep customer partnerships.

Sector Specialisms

Visa Sponsorship

-no visa sponsorship; candidates must have valid u.s. work authorization.