Regional Service Manager

Overview

Manage South UK service team, ensure profitable, safe delivery and develop engineers.

Key Responsibilities

• customer support
• compliance
• auditing
• financial management
• team development
• training

Tasks

-Constant contact with our customers to handle all issues, receiving feedback on our performance and to discuss performance improvement processes. -Ensuring compliance with company and client policies and procedures while liaising with Technical Support and provide constructive and positive support. -Auditing of the service engineers, ensure that they have stock control, tools availability and engineer utilisation. -Monitoring and manage the financial health and service profitability of the Region including Service Revenue, Margin Delivery/Maintenance. -Developing your regional team of Field Service Engineers, fostering their skills and career growth. Taking accountability for all training plans and records.

Requirements

• service delivery
• supervisory
• reporting
• technical support
• communication
• product knowledge

What You Bring

-Previous experience in a Service Delivery/ Supervisory position – leading a technical team. -Able to build and use reports to ensure adhere to share the projected project delivery including - project timeline, budget, etc. -Able to provide Technical Support and provide constructive and positive support. -Works well under pressure and able to communicate with different stakeholders. -A broad knowledge of products ability to delegate task to team members to ensure the successful delivery of project.

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Benefits

-Generous employer pension contributions -25 days holiday, plus the option to purchase holiday. -Employee discounts portal - Perkbox -Additional Day's Leave - Birthday -Employee Assistance Programme -Life assurance

About Swarco

-The company offers a wide range of traffic solutions, including road marking systems, signage, traffic lights, tunnel and highway management platforms, and public transport systems. -It has expertise in projects such as smart city traffic systems, highway tunnel controls, parking guidance, EV charging infrastructure, and 'Green Wave' urban signal coordination. -The group has subsidiaries that exemplify their leadership in intelligent transport systems (ITS), integrating local innovation into a global brand. -The company remains family‐owned, maintaining its roots in glass-bead manufacturing while leading in ITS and road safety globally.

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