Field Service Supervisor I

Overview

Supervise field service techs installing, maintaining, repairing substation equipment.

Key Responsibilities

• reporting
• tech advisory
• supervision
• scheduling
• safety compliance
• issue resolution

Tasks

-Prepare and submit reports on field service activities, including service performance, customer satisfaction, and equipment status with documentation in approved storage locations. -Stay updated with industry trends and advancements in transformer technology to provide expert advice and recommendations to customers. -Mentor field service technicians to enhance their technical skills and knowledge. -Perform Job Behavior Observations (JBO) regularly to provide coaching for both safety and technical aspects to the field technicians. -Handle customer complaints and resolve issues in a timely and satisfactory manner. -Ensure that all field service activities are carried out in accordance with all safety guidelines and company policies. -Supervise and manage a team of field service technicians responsible for installing, maintaining, and repairing transformers and other substation equipment. -Monitor and track field service activities, including maintaining records of service calls, equipment repairs, and customer interactions. -Plan and schedule field service activities, including assigning tasks to technicians and coordinating with customers.

Requirements

• hv testing
• circuit breaker
• transformers
• ms office
• 5+ years
• high school

What You Bring

-Available for frequent overnight domestic travel and occasional international travel -Possession of a valid driver’s license, and able to maintain a good driving record -Experience with the following test equipment: Circuit Breaker Time/Travel, Power Factor, Ductor, Megger, CT ration & Saturation, and Hi-Pot -High School Diploma or equivalent -Transformer manufacturing process experience and testing experience -Advanced knowledge of computers (MS Office, basic operation, folder creation, email, etc). -Excellent organizational skills, interpersonal, verbal and written communication skills -Must be able to pass a fit for duty exam -Knowledge of the following equipment: Circuit Breakers (HV/MV), Transformers, Switchgear, CT's, PT's and CCVT's -Must be able to crawl, climb, stand and lift up to 50 lbs. -Ability to perform comfortably in a fast-paced, deadline-oriented work environment -5+ years of hands on experience in High Voltage testing of electrical power equipment -Ability to work as a team member, as well as independently -Experience with the following test equipment: Doble M4100/M7100, Doble 5400, DLRO (Ductor), Megger Insulation Resistance sets, Vanguard/Raytech WRMs, Vanguard/Omicron CT sets -Able/willing to work flexible hours, overtime, weekends, holidays and nights -Scheduling experience a plus

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Benefits

-Incentives for Professional Certifications -Nashville Training Academy & Comprehensive Training Resources -Competitive pay -Competitive Per Diem -Tuition Reimbursement -Referral Bonuses -Career Path Planning -401k with company match -Medical, vision, and dental benefits

About Nass

-Born from a vision to boost power grid reliability, the company has become a trusted partner for utility operators. -From its Orlando-area hub, the firm developed a scalable mobile substation service capable of responding nationwide. -With deep roots in hands-on transformer, breaker, and switchgear work, the company also offers high-voltage testing, commissioning, and engineering services. -Through steady growth, the company now manages hundreds of substation upgrades and repairs annually, supporting critical energy infrastructure. -Their specialty is ensuring mission-critical electrical assets remain operational, often under tight schedules and remote conditions. -Behind the tools lies a lean structure combining decades of field expertise and pipeline discipline.

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