General Manager

Overview

Oversee all property management services, ensure efficient operations and occupant satisfaction.

Key Responsibilities

• occupant coordination
• site reporting
• operations management
• safety systems
• energy management
• facility maintenance

Tasks

-To coordinate events, address issues of Occupants well in time and ensure Occupants retention. -Be responsible to head of Operation for reporting on site performances -Responsible for overall performance of Site operation. -To coordinate and associate closely with leasing to enhance Occupancy -Develop systems and procedures that ensure safety of team members, employees, plant, machinery and property. -Ensure that all the HK, Security, Finance and Engineering & maintenance activities/systems are adhered to the standards/efficiency/productivity levels that have been set for the unit. -Monitor energy consumption and design methods for conservation and optimization of energy. -Create a work environment that is high in employee morale and provides constant learning & development and use the feedback from Employee Satisfaction Survey to draw an action plan. -Responsible for maintaining the physical plant that includes capital improvements and continuing renovations of the property. Maintain the fire safety system through regular inspection and physical check. -Co-ordinate with Building Manager, Soft service Manager, Security Manager, Engineers and other HODs for an excellent Occupants relationship with respect to request/ complaints and Occupant’s satisfaction. -Direct the budgeting process for all Operational and Capital expenditure & renovations. -Develop & Implement the annual plan using customers and management inputs framework, linking the department’s objectives to the unit’s overall strategy. -Recommend changes in processes, materials and equipment, in order to enhance service levels and improve the operational efficiency. -Coordinate with Procurement for getting the POs issued on time and Finance for releasing Payments. -Coordinate closely with finance to achieve P&L target for collection and remain below with target expenses.

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About Jll

-Founded over 200 years ago, JLL has become a global leader in real estate services and investment management. -With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets. -JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios. -The company is known for its innovative solutions in real estate technology and sustainability. -Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory. -JLL has pioneered the integration of data-driven insights into real estate decision-making. -The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure. -Notable for its long-standing history, JLL continues to shape the global real estate landscape.

Sector Specialisms