Applications Administrator III - SOC Liaison

Overview

IT liaison managing SOC applications, support, security, and small projects for NTTA.

Key Responsibilities

• application administration
• ssl management
• incident resolution
• dashboard development
• patch management
• server maintenance

Tasks

-Proactively take initiative and ownership of SOC application environments. -Manage application security, including SSL certificate installation, renewal, access controls, and firewall coordination. -Independently administer all SOC-related applications, including installation, configuration, upgrades, and integration. -Serve as the primary technical point of contact for SOC staff regarding all supported applications, hardware/software troubleshooting, and connectivity issues. -Independently troubleshoot, resolve, and document technical incidents; escalate to specialized IT teams only when a resolution is beyond the scope of this role. -Support browser, radio communication software, and MS 365 issues impacting SOC applications. -Build trust and deliver effective support for mission-critical SOC operations. -Provide documentation, training input, and go-live support for new systems or upgrades. -Develop and maintain custom queries, reports, and dashboards to meet SOC operational and management needs. -Identify, evaluate, analyze, and recommend changes to SOC applications, including ongoing production maintenance and troubleshooting. -Supports the planning, design, development, build and/or configuration of SOC applications. -Translate SOC business requirements into technical solutions, validate them with stakeholders, and operationalize delivery. -Coordinate software and hardware patches, service packs, and upgrades with SOC operations and IT. -Support IT during disaster recovery drills, failover testing, and system outages. -Use IT Incident, Problem, and Change Management processes to document, track, and resolve issues. -Partner with SOC leadership and IT to evaluate new tools and applications that support evolving business and safety needs. -Manage shifting priorities and unexpected challenges in a 24/7 operational environment. -Mentor, guide, and provide day-to-day management to the Applications Administrator II, ensuring consistent SOC support coverage and professional development. -Oversee conversions, application testing and documentation of application procedures, participates and provides input in training design and development and assists in training execution related to assigned projects; provides go-live support, and serves as primary point of contact for on-going production maintenance/support and troubleshooting. -Support and guide junior staff while modeling best practices. -Manage small-scale projects related to SOC applications (e.g., feature enhancements, integrations, migrations). -Stay current on application infrastructure, cloud/SaaS solutions, and security requirements. -Provide on-site support for mission-critical SOC applications. -Exercise sound judgment, people-awareness, and situational awareness in SOC operations. -Explain complex technical concepts clearly to both technical and non-technical audiences. -Maintain Windows servers and perform on-premises application updates and patching. -Evaluate project requests for application changes/upgrades, conducting current state assessments, requirements gathering and definition, future state design and application build activities.

Requirements

• windows server
• sql
• active directory
• microsoft 365
• itil
• 5-7 years

What You Bring

-Demonstrated experience with: -Prior experience supporting 24/7 operations centers, public safety, transportation, or tolling environments. -Windows Server administration, SQL, scripting, and Active Directory/Microsoft Entra ID. -Familiarity with dispatch, incident management, or traffic management systems. -Strong troubleshooting skills with the ability to independently resolve technical issues. -Anticipate, diagnose, and resolve issues efficiently and independently. -Microsoft 365 suite. -SSL certificate setup/installation/maintenance and firewall coordination. -Project management or ITIL certification. -Applicants are required to be eligible to lawfully work in the United States immediately. This position is not available for H1-B visa sponsorship. ** -Associate’s degree in Information Technology (IT), Computer Science, or related field (or equivalent work experience). -On-premises enterprise applications (COTS or custom-built). -Bachelor’s degree in Computer Science, MIS, Information Systems, or a related field. -Excellent written and verbal communication skills with the ability to interact effectively with SOC staff, IT peers, and management. -5–7 years of professional experience in IT application support or administration. -SaaS enterprise applications.

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Benefits

-Retention Bonus: $1500*** -Pay Range: $94,073 - $123,780 - $160,914***

About North Texas Tollway Authority

-Enhances transportation through the development and operation of toll roads. -Manages key tollways and expressways in the North Texas area. -Oversees infrastructure projects aimed at reducing traffic congestion and improving mobility. -Developed major toll roads, including the President George Bush Turnpike and the Sam Rayburn Tollway. -Invests in cutting-edge technologies like electronic toll collection to enhance travel experiences. -Focuses on improving the efficiency of the regional transportation network. -Contributes to the economic growth of the North Texas region by providing reliable transport options. -Integrates sustainable road management practices to ensure long-term infrastructure viability.

Sector Specialisms

Visa Sponsorship

-no h-1b visa sponsorship; must be eligible to work in the us immediately.