Contracts & Database Administrator

Overview

Administer new fire/security contracts, manage customer data and support service delivery.

Key Responsibilities

• mobilisation upload
• ppm scheduling
• data management
• report preparation
• sla management
• customer liaison

Tasks

-Identify and report any process inefficiencies or risks to the Administration Supervisor, contributing to continuous improvement and risk mitigation. -Validate mobilisation upload sheets and communicate key information to the Administration Supervisor, Administration Manager, Operations Manager, and Customer Service Manager to support successful onboarding and customer satisfaction. -Liaise with internal customer service teams to address enquiries and provide accurate information to clients. -Collaborate closely with National Account Managers to align with customer expectations and ensure internal SLAs and the monthly PPM scheduling deadline (15th of each month) are consistently met for new contracts. -Coordinate with internal teams to facilitate timely and effective responses to customer needs, ensuring all work is completed in line with agreed SLAs. -Maintain clear, professional communication with both internal stakeholders and external customers. -Prepare and submit customer reports as required, ensuring accuracy and professionalism. -Ensure all incoming calls are answered within three rings and all emails are responded to within agreed timeframes to uphold service standards. -Take a proactive approach to managing customer workloads, ensuring timely and efficient delivery of services. -Establish and implement the sales process for new contracts, providing mobilisation support to the administration team as directed by the Administration Supervisor. -Maintain clear and accurate customer records in Cash and the customer portal, clearly outlining next steps and associated timelines. -Review, prioritise, and respond to customer enquiries promptly and professionally. -Analyse customer requests and collaborate with internal teams to share best practices and drive service improvements.

Requirements

• excel
• customer portals
• data analysis
• resilience
• organisational
• self-motivated

What You Bring

-Consistently exhibits professionalism, resilience, and adaptability in dynamic work environments. -Experience working with customer portals and related digital platforms. -Self-motivated with a proactive approach to managing workload and delivering results. -Experienced in data manipulation using Microsoft Excel and other relevant software tools. -Capable of working independently, demonstrating a strong commitment to continuous learning and professional development. -Analytical mindset with the ability to interpret and utilise data to support decision-making. -Possesses strong organisational skills with meticulous attention to detail. -Adept at managing multiple priorities simultaneously through a structured and methodical approach. -Customer-focused, skilled at resolving customer inquiries promptly and effectively to ensure high levels of satisfaction. -Proven ability to demonstrate excellent administrative skills with accuracy and efficiency.

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Benefits

-Life Assurance Cover valued at four times your salary, providing peace of mind for you and your loved ones. -Comprehensive Royal London Pension Plan to support your long-term financial security. -Competitive Basic Salary up to £25,000 per annum, commensurate with experience. -Extra Annual Leave with an additional day off for every full year of service, up to 25 days—rewarding your loyalty. -Employee Recognition Scheme that values and rewards your contributions. -Dedicated Mental Health & Well-being Program to support your overall health and resilience. -Clear Development and Progression Pathways to help you grow and advance your career. -Paid Annual Leave including standard holidays at 22 days plus bank holidays, to help you recharge. -Convenient, Free, Secure On-site Parking for a stress-free commute. -Paid Candidate Referral Scheme offering up to £1,000 per successful referral, with no limit on the number of referrals.

About Marlowe Fire & Security

-Born from a merger of specialist fire and security brands, it grew into a national powerhouse serving homes, businesses and public organisations. -With robust NSI and BAFE accreditations, the company ensures top-tier compliance, earning the trust of blue‑chip clients and independent entrepreneurs alike. -Projects range from installing complex fire detection systems in corporate campuses to securing residential properties and public‑sector sites. -The business thrives on blending tailored solutions (from extinguishers to suppression systems) with scalable monitoring and maintenance plans.

Sector Specialisms

Visa Sponsorship

-no right to work sponsorship is offered; candidates must already have the right to work in the uk.