Branch President

Overview

Leads branch operations, strategy, people and financial performance for Associa.

Key Responsibilities

• budget planning
• performance review
• financial reporting
• compliance audits
• accounts receivable
• team coaching

Tasks

-Partners with company executive leaders to plan business objectives, to develop organizational policies, to coordinate functions and operations between branches, ancillary companies and home office departments -Leads the cascaded respective branch management planning, including budgeting -Manages a branch leadership team who, through subordinate leaders, supervise employees in the Operations, Services, Communications, Marketing, and Maintenance Departments. -Oversees the branch management agreement renewal process; actively promotes maintenance operations -Is responsible for the overall direction, coordination, and evaluation of these business units via the Branch Management Plan, Balance Scorecard Reviews and individual Planning & Performance Review cycles. -Evaluates performance of branch teams for compliance with established company policies and objectives and their contributions in attaining objectives and is responsible for the hiring and firing of branch executive employees Serves in various capacities on executive committees, covering areas such as management, operations, etc. -Leads the overall respective branch’s performance in employee experience improvement (affecting employee morale), client experience improvement (impacting both client retention & client growth) and financial profitability; this will be measured via branch-specific Balanced Scorecards -Educates branch teams regarding company policies and procedures compliance, as well as compliance with federal and state laws -Prepares branch management reports and financial statement responses timely to determine objective completion progress, assisting branch leadership in modifying management plans to adjust current realities and target still achieving committed objectives -Provides motivational mentoring and coaching to branch teams, in order to support them accomplishing annual and quarterly business management objectives within the related areas of responsibility -Provide support and guidance in marketing and sales regarding key strategic accounts -Responsibilities include interviewing, hiring, and training key personnel; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. -Plays an active role in ensuring timely branch corporate Accounts Receivable collections and internal controls environment improvement, based upon Internal Audit reports and training -Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Requirements

• microsoft office
• business degree
• property management
• leadership
• financial acumen
• talent management

What You Bring

-Demonstrated knowledge of the community association management industry, including business management practices, financialrequirements, marketing, and operations -Ability to define problems to root causes, collect data and interview key stakeholders, establish fact patterns, and develop good business judgment rule conclusions -5+ years of continuous leadership experience in property management or a related service field; or equivalent combination of education, experience and/or training -Ability to read, understand and follow homeowner association guiding documents, including bylaws and contracts -Ability to be aware of and assess impact of legislative changes that may impact the Associa client service delivery model in the respective branch -Ability to provide effective leadership, direction, and team building – including empowerment to resolve normal service delivery issues at front-line levels of the organization -Bachelor's or advanced degree in business administration or related field -Demonstrated strong talent management skills, including the ability to effectively select, appraise, motivate/ influence, and develop subordinates -Demonstrated strong interpersonalskills, including patience, persistence, and flexibility -Ability to relate effectively with Boards of Directors members, community members, vendors and employees and resolve conflicts and problems expeditiously and effectively -Proficient with Microsoft Word, Excel and Outlook -Ability to read, analyze, and interpret complex business documents. -Understands Ancillary Company importance and actively engages branch staff to attain higher adoption rates with clear Community Association/ Strata Manager program support -Ability to respond effectively to sensitive employee and/or client inquiries or complaints. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to executive leadership, public groups, employees, vendors, homeowners and/ or boards of directors -Community Association/ Strata related financial acumen, including understanding of Annual Budgeting, Accounts Payable, Assessments, Settlements, Delinquency and General Ledger (financial statement production) -Ability to think, plan, and manage both strategically and tactically

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About Associa

-It emerged as a pioneer in comprehensive community management. -It oversees operations for homeowners associations, condos, master-planned communities, and mixed-use developments. -Its financial backbone supports large-scale budgeting, accounting, insurance, and administrative services. -Routine projects include maintenance coordination, property restoration, lifestyle programming, and financial oversight. -They’ve built a proprietary training platform, Associa University, to upskill staff and maintain service excellence. -Unusually, they've integrated social sponsorships—like youth-sports grants—to enhance neighborhood engagement.

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