Plumbing Service Manager - Dayton Market

Overview

Lead plumbing service team, manage field ops, drive KPIs, ensure customer satisfaction.

Key Responsibilities

• dispatch scheduling
• team coordination
• safety compliance
• revenue targets
• escalation resolution
• team leadership

Tasks

-Ensure timely dispatching, accurate scheduling, and efficient workflow. -Coordinate with install, sales and office teams for seamless operations. -Run training, ride-alongs, truck audits, and safety compliance. -Hit revenue, margin, and average-ticket targets; monitor weekly/monthly performance. -Resolve escalations and protect our 5-star reputation. -Lead, coach and develop a high-performing plumbing service team.

Requirements

• 5+ years
• supervisory
• plumbing license
• residential plumbing
• dispatch software
• leadership

What You Bring

-5+ years plumbing service experience; 2–3 years supervisory/management experience. -On-Time Dispatch Rate: 95%+ -Valid plumbing license where required by local/state law. -Strong knowledge of residential plumbing systems, diagnostics, repairs, codes and safety. -High school diploma or equivalent; trade school or apprenticeship preferred. (Full competencies and responsibilities are documented in the role scorecard.) -Comfortable with dispatching software, performance reporting, and data-driven decisions. -Expert: Bring deep plumbing knowledge and lead with technical accuracy. -Proven ability to lead field teams, manage schedules and improve technician performance.

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Benefits

-COMPANY SWAG CREDIT: Five Star Store credit is provided after 90 days! -Training Completion: 100% of assigned training goals -First-Time Fix Rate: 90%+ -Technician Retention: 85%+ annually -VOLUNTEER PTO: Two (2) days of Volunteer PTO! We care about the community & we want to ensure you have the ability to donate your time to the causes you care about most! -SUPPORTIVE MANAGEMENT: You have career and personal goals & we want to help you accomplish them! Ask us how! -FREE Five Star Employee Home Services Membership Plan: Steep discounts to help you with your own home service needs! If you don’t own your own home, you can donate your employee membership to a direct relative. -PRIDE & PURPOSE: Work for a company with a mission to help others. Up to 10% of our profits are donated to support our local communities! We put the $ where the need is! -PTO & OTHER BENEFITS: Available after 90 days! (Medical, Dental, Vision, Accident, Critical Illness, 401k w/up to 4% match & Company-paid $25k Basic Life Ins., STD, & LTD) -Generous: Mentor others, share knowledge, and foster a collaborative culture. (See how these values map to daily expectations in the scorecard.) Job Scorecard Plumbing Service …

About Five Star Home Services

-Founded in 1972 as a small family HVAC shop in Pickerington, Ohio, it expanded into a full-service home services provider across Central and Southwest Ohio. -Operates from over 40 locations, including major cities like Columbus, Dayton, and Cincinnati. -Provides same-day and 24/7 emergency response services, supported by licensed plumbers, master electricians, and NATE-certified HVAC technicians. -Offers a range of services from furnace or heat-pump installation to water heater replacement, electrical panel upgrades, and indoor air-quality solutions. -Reinvests a portion of every job into local nonprofits, supporting families, recovery initiatives, and neighborhood programs. -Led by a tight-knit family team that balances fast, reliable service with a mission-focused approach. -Unique blend of for-profit growth with guided community impact, driven by a 'profit with purpose' philosophy.

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