Relocation Co-ordinator

Overview

Coordinate tenant relocations, handling tenancy terms and delivering customer service.

Key Responsibilities

• compliance
• tenancy terms
• service delivery
• quality standards
• customer service
• data management

Tasks

-Ensure full compliance with Mear’s code of conduct, contractual terms and group policies & procedures -Contribute to team meetings with ideas, suggestions or recommendations which assist in reviewing working practices and service standards, leading to continuing improvement in team performance. To take personal responsibility for developing own skills, knowledge and understanding of services, processes, technology and issues. -Undertake ad hoc projects and provide support and cover for colleagues and teams within Mears Housing Management -Finalise commercially astute terms of tenancy and ensure that Landlords and agents meet their pre-tenancy obligations, delivering updates and escalating cases as required to ensure full resolution. -Ensure effective service delivery from partners and contractors through a collaborative approach, conducting follow-ups to ensure properties meet scheme standards before move in and providing office support for field staff. -Deliver the service to meet all contractual and performance targets including working to tight time frames and ensuring properties meet quality standards. -Deliver an exceptional service to our customers and clients including managing and meeting expectations. This will require effective objection handling skills and the ability to build professional relationships over the phone that demonstrate efficiency and empathy, while working to strict protocols. -Ensure all data and records are accurately recorded and kept updated to a professional standard through case updates.

Requirements

• teamwork
• initiative
• multitasking
• prioritisation
• communication
• microsoft

What You Bring

-Ability to work well under own initiative as well as part of a team -Ability to multitask and prioritise -Good communications skills both written and verbal -IT Literate with experience using all Microsoft packages -Great attention to detail

People Also Searched For

Benefits

-25 days annual leave plus bank holidays -Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment. -Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! -Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more

About Mears Group Plc

-Rapid growth through acquisitions and organic expansion. -Specialist teams provide rapid-response and planned maintenance, refurbishment, boiler servicing, fire safety, and retrofitting services. -Delivers tailored care-with-housing schemes and manages tenancies, leaseholds, and emergency accommodation. -Builds affordable homes, handles capital works, and offers full lifecycle facilities management. -Strategic acquisitions have shaped its full-service housing platform.

Sector Specialisms

Visa Sponsorship

-mears does not currently offer visa sponsorship.

Security Clearance

-background, identity, security clearance & bpss check will be carried out. -required identification: proof of address, references, valid passport, proof of uk residence for the last 5 years.