Housekeeping Manager

Overview

Oversee housekeeping staff, standards and operations to ensure luxury guest experience.

Key Responsibilities

• inventory reporting
• cleaning protocols
• inspections
• equipment checks
• schedule management
• guest complaints

Tasks

-Reports inventory and supplies necessary for housekeeping operations adhering to budgetary guidelines to the director of housekeeping. -Communicates additions or changes to the assignment sheets as they arise throughout the shift. -Facilitates projects set forth by the director in an organized and timely manner. -Assists the director in developing and implementing cleaning protocols and standards to ensure the highest level of cleanliness and presentation in guest rooms and public areas. -Works with other departments, such as the front office and engineering, to address guest requests and resolve maintenance issues promptly. -Conducts regular inspections of guest rooms, public areas, and back-of-house areas to ensure adherence to cleanliness and presentation standards. -Ensures all team members have proper supplies, equipment, and uniforms to perform their duties. -Checks all equipment used by immediate team members under their responsibility for proper supplies, neatness, cleanliness, and mechanical problems. Instruct designated personnel to correct deficiencies. -Assists the director in recruiting, training and supervise a team of housekeeping staff and foster a culture of excellence and teamwork. -Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards, and procedures. -Implements and enforces safety and security measures to protect guests and team members, including training on properly handling chemicals and equipment according to established standards. -Inspects the performance of all housekeeping supervisors, room attendants, house attendants, laundry, and uniform attendants to ensure the department is consistently driving the highest standards set forth. -Attends meetings when needed to improve product and service excellence and communicate priorities. -Resolves internal and external guest complaints, ensuring complete satisfaction. -Assists the director of housekeeping in managing housekeeping schedules to meet the demands of guest occupancy and events.

Requirements

• alice
• hms
• high school
• hospitality experience
• customer service
• communication

What You Bring

-Physical mobility and stamina to perform tasks such as lifting, bending, and standing for extended periods. -Luxury hospitality experince required -Always maintains positive internal and external guest relations. -Maintains complete knowledge of the status of resort room count group arrival, VIPs, special events, and team member job responsibilities. -5 star Forbes standars knowledge preferred -High school diploma or equivalent; additional education in hospitality management or related field is a plus. -Knowledge of proper cleaning techniques and chemical handling, as well as requirements and use of equipment is preferred. -Fluency in English both verbal and non-verbal. Provide legible communication. -Attention to detail and accuracy in financial and administrative tasks. -Maintains complete knowledge of and comply with all resort and departmental policies, procedures, and standards. -Proven experience in a similar role, preferably in a hotel or hospitality environment. -Proficiency in Alice, HMS management software is preferred. -Excellent customer service and communication skills. -Strong proficiency in using hotel management software and computer systems. -Ability to work independently with minimal supervision and prioritize tasks effectively or as a part of a team.

People Also Searched For

Benefits

-Complimentary room nights at CoralTree Hospitality managed properties -Group medical, dental, vision, life, and disability benefits. -Participation in a 401(k) plan with a company match -Complimentary team member meals -An employee assistance program -Paid time off/sick time -Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement

About Pier Sixty-Six

-Born in the 1950s as a Phillips 66 fuel dock, it evolved into a mid‑century icon with a rotating rooftop lounge. -Perched on 32 acres by the Intracoastal Waterway, its tower reshaped Fort Lauderdale's skyline. -Reopened in early 2025 following a $1 billion transformation into a luxury resort. -Features one of Florida’s largest superyacht marinas with 164 slips and 5,000 ft of dockage. -Offers a historic rotating Pier Top lounge and a marina foreign‑trade zone. -Managed by CoralTree Hospitality, blending nostalgic charm with contemporary luxury and waterfront lifestyle.

Sector Specialisms