Customer Service & Operations Advisor – Energy, Billing & Credit

Overview

Manage customer queries, process data/invoices, and aid system upgrades.

Key Responsibilities

• team collaboration
• query management
• data processing
• customer communication
• system upgrades

Tasks

-Collaborate across teams to deliver a seamless customer experience. -Manage day-to-day customer and operational queries, seeing each task through to completion. -Ensure accurate processing of data, invoices, and customer records. -Communicate clearly with customers and colleagues by phone, email, and other channels. -Support smooth transitions during system upgrades by identifying and resolving issues quickly.

Requirements

• adaptability
• organisation
• customer focus
• communication
• data analysis
• billing

What You Bring

-The ability to prioritise, adapt, and thrive in a fast-paced environment. -Strong organisational skills, attention to detail, and a customer-first mindset. -Excellent communication skills — written, verbal, and digital. -Confidence working with numbers and data (experience in billing or credit control a plus).

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About Sse Plc

-SSE is a pioneering force in the energy sector, committed to delivering sustainable energy solutions. -Founded with a vision to revolutionize the energy landscape, SSE has grown into a major player in both energy generation and infrastructure development. -With a focus on wind, solar, and other renewable energy sources, SSE has consistently led the way in sustainable energy production. -The company is known for undertaking large-scale projects, including renewable energy plants and energy transmission networks. -SSE also plays a significant role in infrastructure development, working across multiple sectors including utilities, transport, and commercial sectors. -A standout achievement for SSE was the completion of one of the largest offshore wind farms in Europe. -The company’s dedication to reducing carbon emissions and contributing to the global shift toward clean energy is evident in its portfolio of green projects. -SSE’s expansion into international markets has further solidified its position as a leader in the renewable energy space.

Sector Specialisms