Sales Support Specialist

Overview

Manage client orders from pre‑order to delivery, delivering luxury service in showroom.

Key Responsibilities

• order reporting
• order management
• client communication
• issue resolution
• quote processing
• payment collection

Tasks

-Manage and track all order reporting data. -Own order management process from pre-order through delivery while delivering exceptional customer-centric experiences to internal partners and external customers. -Manage all communications to internal departments and external clients to ensure order accuracy, timely delivery, and client satisfaction. -Partner with Sales Consultant, Client Services, and Technical Support Team to resolve client issues in timely manner and to client's satisfaction. -Support the Showroom Sales Consultants in the sales efforts with pre-sale activities like quotes/order entry, sample requests, and processing and collecting payments.

Requirements

• microsoft office
• communication
• project management
• organizational
• interior design

What You Bring

-Proficient in Microsoft Office. -Excellent verbal and written communication. -2+ years administrative or project management experience. -Strong organizational skills. -Art/Interior design or luxury retail/service experience preferred.

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About Waterworks

-Founded in 1978, the company began as a celebration of European bathing traditions reimagined for modern interiors. -Its founders championed artisanal quality, integrating genuine materials like Venetian glass, Tuscan marble and finely grained wood. -Over time it evolved into a full-service design resource, offering faucets, surfaces, cabinetry, fixtures, lighting and bespoke furnishings. -Renowned for premium commercial and residential projects—from high-end homes to upscale hospitality venues. -Global distribution spans North America and Europe via flagship showrooms, boutique partners, commercial deals and e‑commerce. -Its catalog features heirloom-quality pieces, such as stone sinks, marble tubs and Murano-glass lighting—all individually crafted. -A commitment to design authenticity has driven both timeless aesthetic appeal and mechanical excellence. -Standout fact: each product is born from collaborations between designers, craftsmen, artisans and manufacturers. -With a rich heritage and innovative leanings, they’ve transformed ordinary bathrooms and kitchens into curated works of art.

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