Tenancy Sustainment & Support Coordinator (12m FTC)

Overview

Admin and coordination support for tenancy sustainment, handling referrals and safeguarding.

Key Responsibilities

• records management
• inbox management
• safeguarding tracking
• gdpr compliance
• referral triage
• communications

Tasks

-Maintain accurate records and referral logs -Manage shared inboxes and respond to routine queries -Track safeguarding cases and escalate concerns as needed -Support GDPR compliance and data audits -Liaise with internal teams and external partners to gather information -Triage and prioritise referrals, ensuring timely allocation to Case Managers -Assist with customer-focused initiatives (e.g., fuel vouchers, food and energy support) -Help prepare promotional materials and internal/external communications

Requirements

• microsoft office
• case management
• social housing
• safeguarding
• communication
• time management

What You Bring

-Excellent written and verbal communication skills -Knowledge of social housing or customer support environments -Understanding of safeguarding principles and confidentiality -Experience triaging tasks and managing shared inboxes -Strong time management and organisational skills -Experience handling sensitive or confidential data -A pragmatic and common-sense approach to problem-solving -Ability to prioritise and manage workload independently -Experience supporting multi-agency or safeguarding meetings -Proficiency with Microsoft Office and case management systems

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Benefits

-Hybrid working: 2 days in our High Wycombe office, 3 days from home -25 days annual leave + bank holidays + 3-day Christmas shutdown -Excellent benefits package (full details on our website)

About Paradigm Housing Group

-Evolved from a small housing provider into a regional powerhouse, born in 1988. -Operates as a charitable Community Benefit Society, reinvesting all surplus into new homes and services. -Typical projects include affordable rental homes, shared-ownership developments, market-rent properties, and support accommodation. -Plans a merger/acquisition to expand its portfolio to nearly 30,000 homes. -Regulator-rated top tier for governance (G1) and financial viability (V1).

Sector Specialisms