Client Program Leader (CPL)

Overview

Leads client experience, growth strategy, business development, and project delivery.

Key Responsibilities

• client engagement
• technical practice
• issue escalation
• opportunity tracking
• growth strategy
• pursuit planning

Tasks

-Champion a culture of proactive client engagement through annual client surveys and other feedback mechanisms. -Prioritize clients for indirect time investment, balancing effort with strategic value and long-term potential. -Dedicate approximately 20-30% of your time to billable project work to stay current with client needs, industry standards, and AE2S service delivery. -Maintain active engagement in your technical/engineering area of practice and project management. -Serve as the primary escalation point for client challenges and concerns driving timely resolution and client satisfaction. -Advise Operations leadership on strategic staffing, office locations, and resource alignment to support growth. -Stay informed on funding trends, legislative developments, and regulatory changes impacting the CPL’s geography. -Share market intelligence insights and teaming opportunities with relevant stakeholders. -May be required to wear Personal Protection Equipment (PPE) including but not limited to, flame resistant clothing, hard hat, and protective footwear -Occasionally climb, stoop, bend, kneel, crouch, reach, and twist -Coordinate AE2S representation at key industry conferences ensuring consistent brand and relationship presence. -Lead the Enhanced Client Feedback Program, working in conjunction with Project Managers and Client Managers. -Delivery of best-in-class client service, measured through client feedback, client retention, and AE2S reputation. -Coordinate out-of-geography resources, including Practice Leaders and Technical Specialists, to support client pursuits within the CPL’s geography. -Maintain visibility and accountability for opportunity tracking, pipeline updates, and sales forecasting within the CPL’s geography. -Develop, manage, and implement growth strategies to strengthen AE2S’s market and technical presence within the CPL’s geography -Lead Client Action Planning initiatives to deepen relationships, identify opportunities, and drive growth. -Collaborate with Practice Leaders to align on emerging technical trends, resource needs, and strategic opportunities within the geography — proactively coordinating pursuit strategies, identifying and recruiting key technical experts, and positioning the right talent to support priority clients and project opportunities. -Guide pursuit strategies and lead the Go/No-Go process to ensure disciplined business development. -Occasionally lift, carry, push, and pull light to moderate amounts of weight -Identify and cultivate strategic teaming opportunities to enhance competitiveness and expand AE2S’s reach. -Develop and maintain a 5-Year Geographic Vision, 3-Year Picture, and 1-Year Plan with defined sales goals and measurable outcomes.

Requirements

• 8+ years
• pe/pmp
• bachelor’s
• crm
• project management
• data analytics

What You Bring

-Minimum of 8 years of experience in client-facing roles within professional services, consulting, or engineering. -Strong understanding of market dynamics, including funding, regulatory, and legislative environments. -Professional licensure or certification (e.g., PE, PMP). -Bachelor’s degree in engineering, Business Administration, or related field. -May require lifting and carrying up to 20 pounds, with rare lifting of up to 50 pounds -Experience with internal reporting and performance tracking systems. -Proven success in managing complex client portfolios and driving long-term growth. -Ability to inspect equipment, structures, or materials to identify the cause of errors or other problems or defects. -Ability to travel within assigned geographic region as needed. -Ability to stand or sit for prolonged periods of time -Familiarity with industry-specific conferences and teaming strategies. -Excellent communication, strategic planning, and relationship management skills. -Master’s degree in engineering, Business Administration, or related field. -Proficiency with CRM systems, project management tools, and data analytics platforms. -Strong commitment to client service. -May be required to travel to off-site locations including occasional overnight stays out of town -Experience leading and executing client growth strategies. -Demonstrated experience in pursuing, positioning, preparing proposals and winning projects through the competitive RFP/Q process. -Ability to walk up to 3-miles on uneven terrain -Proven experience in project delivery and business development.

People Also Searched For

Benefits

-Family-Friendly with Flexibility and Work-Life Balance -Wellness Program -Employee Stock Ownership Plan (ESOP) -Significant Opportunities to Grow and Advance -Matching 401(k) Contributions -100-percent paid Employee Dental, Short- & Long-Term Disability, and Vision Insurance -100-percent paid Family Health Insurance -Paid Parental Leave -Discretionary Bonus Plan -Paid Time Off (PTO) Credits for Past Experience

About Ae2S (Advanced Engineering And Environmental Services, Llc)

-Delivers a full suite of services across water, wastewater, stormwater, and more, including master planning, design, mapping, controls, funding support, and construction administration. -Typical projects include water treatment master plans, booster station rehabilitation, PFAS sampling/treatment, and municipal infrastructure upgrades. -Expanded beyond core water engineering into mechanical, structural, electrical, instrumentation, financial advisory, and communications disciplines. -Operates more than 20 offices across seven states, serving the Upper Midwest, Mountain West, and select industrial and public-sector clients nationwide. -Unites diverse engineering disciplines to tackle complex regional infrastructure challenges, blending innovation with client-focused delivery.

Sector Specialisms