Sr. Field Performance Technician

About the Role

Key duties include organizing and leading the warranty and service schedule, allocating labor resources with the Electrical Foreman and Construction Supervisor, and leading regular training meetings for the local field service team. The technician must consistently exceed key performance indicators such as turnaround time, experience rating, and average dispatches completed. Additional responsibilities involve supporting inspections, site audits, and onboarding new team members. Physical demands include regularly transporting materials up to 50 lb (and up to 100 lb with assistance), working on rooftops with various angles, climbing ladders, and performing tasks in extreme weather conditions. Employees must be able to squat, kneel, crawl, and maintain balance while using fine motor skills and personal protective equipment. The role also involves working in confined spaces such as attics, basements, and crawl spaces. • Organize and lead warranty and service schedules • Allocate labor resources for service and warranty projects • Conduct regular training and best‑practice meetings for field staff • Support inspections, site audits, and onboarding of new technicians • Provide excellent customer service and communication • Adhere to safety policies and identify/report hazards • Work on rooftops, ladders, and in varied outdoor weather conditions

Key Responsibilities

• ▸warranty scheduling
• ▸labor allocation
• ▸training sessions
• ▸site inspections
• ▸customer service
• ▸safety compliance

What You Bring

The Field Performance Technician is responsible for managing, scheduling, and completing all service and warranty work across the field team. This role works both independently and collaboratively with the Performance O&M team, interfacing with customers, the Branch Manager, Senior Electrical Foreman, Construction Supervisor, and the centralized scheduling team. Success in this position requires strong coordination and communication skills to ensure smooth operations. Applicants need 1–3 years of field construction or solar experience, with a high school diploma as a minimum requirement; PV design or PV electrical experience is preferred. Candidates must be at least 21 years old, possess a valid driver’s license and a clean driving record, and may need a state‑specific Electrical Journeyman certification or license. The role also demands the ability to pass a driving background check. The ideal candidate has solid knowledge of the NEC and applicable codes, can interpret single‑line drawings and PV system layouts, and demonstrates strong customer‑service skills. Excellent verbal and written communication, organizational, time‑management, and computer abilities are essential. Safety awareness, problem‑solving capability, and a results‑driven mindset are required to thrive in a fast‑paced, team‑oriented environment. • Achieve and exceed KPIs: turnaround time, experience rating, dispatches • 1–3 years field construction or solar experience required • High school diploma required; PV design experience preferred • Must be 21+ years old with a valid driver’s license and clean record • Electrical Journeyman certification/license preferred or required by state • Knowledge of NEC and applicable electrical codes • Ability to read single‑line drawings and PV system schematics • Strong organizational, time‑management, and computer skills • Demonstrate logical decision‑making and troubleshooting abilities • Lift up to 50 lb frequently; up to 100 lb with assistance • Perform tasks requiring fine motor skills and work in confined spaces

Requirements

• ▸field experience
• ▸high school
• ▸journeyman
• ▸nec knowledge
• ▸schematics
• ▸troubleshooting

Benefits

Compensation ranges from $29.05 to $38.73 per hour, with decisions not based on salary history. Sunrun offers comprehensive benefits including medical, dental, and vision insurance, life and disability coverage, 401(k) match, stock purchase plan, paid vacation/holidays, baby bonding leave, and education programs. The company is an equal‑opportunity employer committed to diversity, inclusion, and reasonable accommodations for candidates with disabilities. • Salary range: $29.05–$38.73 hourly (not based on salary history) • Benefits: medical/dental/vision, life/disability insurance, 401(k) match, stock purchase plan, paid vacation/holidays, baby bonding leave, education programs, employee discounts, donation matching

Work Environment

Field