Counter Sales Associate

About the Role

Communicates product features, benefits, and warranty policy information to customers. Demonstrates knowledge of products and their applications, providing technical advice, troubleshooting, and helping resolve customers’ problems. Upsells by identifying related products, add‑on extensions, and informing customers of product promotions. Performs other duties as assigned. • Provide exceptional customer service to walk‑in, phone, and online customers. • Process orders, generate quotes, enter data into the system, and pull orders as needed. • Communicate product features, benefits, warranties, and promotions. • Offer technical advice, troubleshoot issues, and recommend appropriate products. • Upsell related items and inform customers of promotions.

Key Responsibilities

• ▸customer service
• ▸order processing
• ▸quote generation
• ▸product advice
• ▸troubleshooting
• ▸upselling

What You Bring

A Counter Sales Associate at White Cap demonstrates exceptional customer service to our walk-in, phone, and will call customers. Processes orders, quotes prices, enters orders into the system and provides order information to customers. Pulls orders as required. Preferred qualifications include demonstrated success providing excellent customer service. Experience with sales order computer software, preferably Oracle. Knowledge of construction and industrial products. Spanish language proficiency. • Demonstrated success in delivering excellent customer service. • Experience with sales order software, preferably Oracle. • Knowledge of construction and industrial products. • Spanish language proficiency.

Requirements

• ▸customer service
• ▸oracle
• ▸construction
• ▸industrial
• ▸spanish

Benefits

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment. Why a career with White Cap? Comprehensive wellness and financial benefits: White Cap offers excellent benefits, including Medical, Dental, Vision, 401(k) with company match, tuition reimbursement, and more! Relax and recharge: We offer a generous time off package, including paid maternity, parental leave, sick time, and vacation time. Stability: Since 2020, White Cap has doubled in size and continues to grow. Unlimited career potential: White Cap is a stable and growing company offering unlimited career potential. Love where you work: White Cap has been certified as a Great Place to Work. Inclusive culture: Work in a place that values and celebrates who you are. • Competitive benefits: medical, dental, vision, 401(k) match, tuition reimbursement. • Generous paid time off, including maternity, parental, sick, and vacation leave. • Stable, fast‑growing company with unlimited career potential. • Inclusive culture recognized as a Great Place to Work.

Work Environment

Field