Bilingual Warranty Services Representative
Handle roofing warranty inquiries, process claims, and maintain documentation.
Job Highlights
About the Role
In this position you will answer consumer inquiries promptly by phone and email, process all required documents within the company’s standard service levels, and enter and maintain claim notes in the claims management system. You will also prepare claim files for management review, provide directed responses, and develop a working knowledge of IKO products and their warranties. • Respond promptly to consumer inquiries via phone and email. • Process warranty claims and related documents within established service levels. • Enter and maintain accurate claim notes in the claims management system. • Prepare claim files for management review and provide required responses. • Develop detailed knowledge of IKO products and associated warranties. • Handle high‑volume call center environment efficiently.
Key Responsibilities
- ▸customer support
- ▸claims processing
- ▸claims system
- ▸file preparation
- ▸product knowledge
- ▸call center
What You Bring
Ideal candidates have experience in a high‑volume, fast‑paced call‑center environment, strong interpersonal skills, and excellent communication abilities in both English and French. Dispute‑resolution skills are also required. • Utilize strong interpersonal and dispute‑resolution skills. • Communicate effectively in both English and French.
Requirements
- ▸bilingual,interpersonal,
- ▸dispute resolution
- ▸,call‑center,communication,fast‑paced
Benefits
The Warranty Services Representative will respond to consumers about roofing warranties and process claims. The role offers a competitive salary of $50,000‑$55,000, a comprehensive health and benefits plan, and a matched retirement savings program.
Work Environment
Office Full-Time