City Wide Facility Solutions
City Wide Facility Solutions offers comprehensive facility management services nationwide.
Facility Solutions Manager, full time
Manage B2B client accounts, contractor relationships, and service delivery for facility solutions.
Job Highlights
About the Role
The FSM oversees business operations for assigned client service areas, providing on‑site support, supervising contractor performance, and ensuring overall client satisfaction. • Retain and expand B2B client accounts, promoting City Wide building solutions. • Create and execute client‑specific service strategies and schedules. • Negotiate contracts, pricing, staffing, and logistics for additional services. • Hire, negotiate, and manage contractors, ensuring compliance and performance. • Conduct quality‑control inspections and resolve client complaints. • Supervise Night Managers to ensure proper service delivery. • Use City Wide CRM for client inspections, charge entries, and routing. • Schedule non‑routine activities via Outlook and maintain up‑to‑date client documentation (BIS, FSM Summary, MSDS). • Communicate client issues to contractors and Operations Director promptly. • Approve pay sheets and support accounting with invoice collection. • Travel daily to client locations; maintain a valid BC driver’s licence and vehicle. • Provide on‑call emergency support as required.
Key Responsibilities
- ▸crm usage
- ▸qc inspections
- ▸contractor management
- ▸contract negotiation
- ▸outlook scheduling
- ▸emergency support
What You Bring
The role involves collaboration with internal teams such as sales and accounting and requires regular travel to client locations throughout the Burnaby territory. Ideal candidates have at least two years of B2B account management experience, strong organizational and communication skills, and the ability to handle on‑call emergencies; a valid BC driver’s licence and a personal vehicle are required. • Minimum 2+ years B2B account management experience with a proven retention record. • Strong verbal and written English communication; positive, outgoing personality. • Proficient in Microsoft Office, CRM databases, and smartphone/laptop use. • Detail‑oriented with excellent follow‑through and multitasking abilities.
Requirements
- ▸b2b account
- ▸2+ yrs
- ▸microsoft office
- ▸crm
- ▸driver's licence
- ▸travel
Benefits
Compensation includes $25 per hour plus a $300 monthly car allowance, and City Wide is a fast‑growing franchise with over 100 locations and a mission to create a ripple effect in the communities it serves. • Compensation: $25 per hour plus $300 monthly car allowance.
Work Environment
Onsite