Aecom
Trusted global infrastructure consulting firm delivering engineering, design, construction management services.
Travel Team Specialist - Hybrid
Support corporate travel operations and customer service across multiple travel categories.
Job Highlights
About the Role
• Provide internal customer service support for business operations. • Communicate travel procedures, requirements, updates, and best practices to internal clients and external providers. • Develop and maintain effective working relationships across AECOM through cross‑collaboration and communication. • Support each travel category lead with administrative assistance to identify and achieve operational opportunities. • Deliver training and guidance in clear, understandable terms for non‑technical users. • Provide administrative support for global travel procedures, guidelines, and reference documentation updates.
Key Responsibilities
- ▸customer support
- ▸travel procedures
- ▸cross‑collaboration
- ▸admin assistance
- ▸user training
- ▸documentation updates
What You Bring
AECOM is hiring a Travel Team Specialist for its Corporate Travel team. The role offers hybrid flexibility and can be based in any continental US location. The specialist provides customer and administrative support across travel categories such as air, car rental, hotel, meetings, payments, and the travel management company, while communicating effectively via platforms like Teams, Zoom, and Webex. • Hold a BA/BS (0 yr experience) or AS degree (2 + yr) or HS diploma (4 + yr) relevant experience. • Demonstrate customer service or administrative support experience in a fast‑paced environment. • Possess advanced Microsoft Office skills (PowerPoint, SharePoint, Excel, Teams). • Exhibit excellent written and verbal communication, resourcefulness, and collaboration at all organizational levels. • Be highly detail‑oriented with strong organization to prioritize multiple deliverables. • Apply strong analytical, critical‑thinking, and problem‑solving abilities. • Work effectively independently and collegially, engaging with internal and external stakeholders. • Preferred: Travel or hospitality experience. • Preferred: Experience within a large, complex organization.
Requirements
- ▸ba/bs
- ▸microsoft office
- ▸customer service
- ▸analytical
- ▸travel
- ▸collaboration
Benefits
The position does not offer US work‑authorization sponsorship or relocation assistance. AECOM provides a comprehensive benefits package that may include medical, dental, vision, life, disability, paid time off, flexible work options, well‑being resources, retirement savings, and employee stock purchase plans. AECOM is a Fortune 500 infrastructure leader with $16.1 billion revenue in FY 2024, offering award‑winning training, development programs, and a collaborative, inclusive culture that supports employee growth and career ambitions. We are an equal‑opportunity employer, committed to confidentiality and respecting diverse backgrounds. The role is located in Dallas, TX (13355 Noel Road) under the Corporate business group, with an hourly rate of $25‑$31.
Work Environment
Hybrid