Wm
Leading provider of comprehensive waste management services across North America.
Senior Operations Specialist - 401K Match, PTO, Benefits Day 1
Provides senior-level administrative support for daily operations and reporting.
Job Highlights
About the Role
The role is a senior‑level administrative specialist who provides advanced clerical and operational support to departmental managers, handling data recording, reporting, and problem resolution with minimal supervision. The work environment is primarily an office setting, with occasional exposure to landfill or outdoor locations. • Troubleshoot and resolve safety, service, and operational issues. • Create, distribute, and close customer tickets daily. • Maintain and disseminate department information each day. • Communicate operational and dispatch matters with supervisors and managers. • Prepare and update various reports as directed. • Use software tools for procurement, time‑and‑attendance, safety incidents, and contract labor management. • Collect and report data for incentive‑pay programs. • Process payments and perform other financial tasks as needed. • Support implementation of operational projects. • Liaise with customers regarding service issues. • Coordinate employee scheduling and work assignments. • Enter and maintain Service Machine SMART data daily.
Key Responsibilities
- ▸ticket management
- ▸software tools
- ▸data entry
- ▸report preparation
- ▸issue resolution
- ▸scheduling
What You Bring
• Required education: high school diploma or GED. • Minimum three years relevant experience in a comparable role. • Proficient with computers and Microsoft Office applications.
Requirements
- ▸high school
- ▸ged
- ▸3 years
- ▸computer skills
- ▸microsoft office
Benefits
The position offers a base pay of $25.00 per hour plus overtime, with rotating weekday shifts (5 am‑1:30 pm or 8 am‑4:30 pm) and every third weekend on‑call duties. WM emphasizes that a job with the company provides more than a paycheck—it creates opportunities for employees and their families. The company promotes stability, growth through an annual education assistance benefit, and a comprehensive benefits package that includes medical, dental, vision, 401(k) match, stock options, dependent daycare, and more. WM provides a competitive total‑compensation package that includes medical, dental, vision, life insurance, short‑term disability, a stock purchase plan, 401(k) match, paid vacation, holidays and personal days. The company is an equal‑opportunity employer and offers accommodations for candidates with disabilities. The position may require a REAL ID for travel or access to federal property.
Work Environment
Onsite