General Service Manager

About the Role

• Drive KPI performance to achieve Butler and OEM excellence objectives. • Lead customer experience initiatives, improve service quality, and address feedback promptly. • Maintain strong relationships with OEMs, dealers, and sales representatives. • Identify needs for special tooling, equipment, and vehicles. • Champion a safety culture and ensure a safe work environment. • Coordinate with the parts department on backorders, returns, and inventory stocking. • Support service managers on goodwill matters. • Oversee contamination control, including onboarding, continuous training, and monitoring. • Manage career development, hiring, and termination for managers, advisors, and technicians. • Monitor and recommend capacity and capability strategy with Store and Product Support Managers. • Provide additional service support to other regional stores as needed. • Share best practices and implement common processes across the service department. • Provide leadership direction, communicate effectively, and foster teamwork. • Align with organizational goals, collaborate with other departments to improve overall performance. • Partner with HR to manage staffing, workforce development, employee communication, and relations. • Organize, delegate, and communicate responsibilities to ensure department success. • Give regular, timely feedback to recognize performance and motivate self‑development. • Select, train, and develop employees, providing career coaching aligned with department goals. • Maintain a clean driving record.

Key Responsibilities

• ▸kpi management
• ▸tooling needs
• ▸inventory coordination
• ▸contamination control
• ▸capacity planning
• ▸process standardization

What You Bring

Butler Machinery Company is seeking a solutions‑driven General Service Manager for its Sioux Falls, SD location. The role demands strong leadership and communication skills to guide a high‑performance team of technicians in a growing agricultural market. Candidates should have prior management experience together with a service and mechanical background. The manager will oversee the entire service department and collaborate with the Regional Product Support Manager and other internal and external partners to develop personnel and achieve operational‑excellence goals. • Hold a two‑year degree or equivalent experience/training (preferred). • Have prior supervisory or service management training (preferred). • Completed Butler Lead Yourself program (preferred for internal applicants). • Demonstrate excellent customer service skills. • Possess strong oral and written communication abilities. • Understand financial statements. • Proficient with computers. • Exhibit leadership, attention to detail, and organizational skills. • Possess mechanical experience (preferred). • Willingness to work flexible hours.

Requirements

• ▸two‑year degree
• ▸supervisory training
• ▸mechanical experience
• ▸leadership
• ▸customer service
• ▸communication

Benefits

As a third‑generation family business, Butler employs over 900 associates across 20 locations in North Dakota, South Dakota, Montana, and Nebraska. The company values self‑motivated, forward‑thinking individuals who want to grow their careers within a supportive environment. A comprehensive benefits package is offered to promote employee well‑being and development. • Receive 10% annual retirement employer contribution plus an additional 5% discretionary contribution. • Access health insurance with three plan options. • Get a health savings account with employer contribution up to $1,300 per year. • Utilize a dependent care flexible spending account. • Choose from two dental insurance plans. • Receive vision insurance. • Obtain basic life/AD&D and supplemental life insurance. • Employer‑paid short‑term disability covering 60% of base pay. • Long‑term disability coverage. • Maternity and paternity benefits. • Paid holidays. • Paid time off (PTO). • 401(k) plan. • Employee assistance program, including health coaching. • SmartDollar financial planning program (employer‑paid). • Voluntary benefits such as cancer, accident, and hospitalization insurance.

Work Environment

Onsite