Maintenance Technician I

About the Role

Key duties include handling all maintenance requests, preventive maintenance, and amenity area upkeep for the community. Technicians complete work orders for appliances, plumbing, HVAC, minor electrical, gate systems, pool operations, and respond to after‑hours emergency calls. They also prepare vacant apartments for rent‑ready status, maintain an organized shop with adequate parts inventory, log service requests in databases, monitor contractor performance, and support the Service Manager with budget responsibilities. Customer service is a priority; employees must wear a clean, neat uniform at all times and maintain a professional appearance. They communicate with residents and prospects per PAC standards, receive and address complaints calmly, resolve issues within 24 hours, deliver newsletters, and coordinate resident events as directed by the General Manager. The position involves frequent heavy lifting and moving of appliances, laundry machines, and other equipment, often using hand‑trucks and stairs, with weights ranging from 75 pounds to over 300 pounds. Technicians may also service special equipment such as exercise machines, gas grills, golf carts, car washes, and security gates, and perform upgrades like installing lighting or ceiling fans using step ladders. • Push/pull up to 300 lb on wheels; lift up to 50 lb; climb ladders up to 40 ft; operate hand‑truck • Handle maintenance requests, preventative work, and amenity area upkeep • Complete work orders for appliances, plumbing, HVAC, minor electrical, gate systems, pool operations • Respond to after‑hours emergency calls (weeknights, weekends, holidays) • Prepare vacant units for rent‑ready status • Maintain organized maintenance shop and adequate parts inventory • Log service requests and status updates in databases • Monitor contractor performance and support Service Manager budget responsibilities • Wear clean, neat uniform and maintain professional appearance at all times • Communicate with residents and prospects per PAC standards; handle complaints calmly • Resolve resident issues within 24 hours or notify supervisor • Deliver newsletters and coordinate resident events as directed • Move appliances and laundry machines weighing 75–300 lb using hand‑truck and stairs • Install lighting or ceiling fans using step ladders

Key Responsibilities

• ▸heavy lifting
• ▸preventive maintenance
• ▸work orders
• ▸hvac service
• ▸plumbing repair
• ▸resident service

What You Bring

Candidates should have 1‑3 years of maintenance experience, preferably in apartment communities, along with strong troubleshooting and problem‑solving abilities. A background in budgeting or basic business finance is helpful, as is a refrigeration certification (type 2 or universal) or the willingness to obtain one within the first 90 days. A valid driver’s license free from major moving violations and reliable transportation are required. The role requires the ability to use various hand tools and test equipment, bend, stoop, and kneel for extended periods, push or pull up to 300 pounds on wheels, lift up to 50 pounds, climb ladders up to 40 feet, and operate a hand‑truck. • 1–3 years maintenance experience, preferably in apartments • Strong troubleshooting and problem‑solving skills • Basic budgeting or finance knowledge (helpful) • Refrigeration certification (type 2 or universal) or obtain within 90 days • Valid driver’s license without major violations and reliable transportation • Ability to use hand tools and test equipment; bend, stoop, kneel for extended periods

Requirements

• ▸maintenance experience
• ▸troubleshooting
• ▸refrigeration cert
• ▸driver's license
• ▸hand tools
• ▸budgeting

Benefits

The open position is located at Calloway at Las Colinas in Irving, Texas. The company offers a generous PTO program, 13 paid holidays plus three floating holidays and a paid volunteer day, comprehensive and affordable medical coverage, and company‑paid dental and vision plans for all full‑time associates. Additional benefits include a 401(k) with an exceptional employer match, an associate apartment discount, educational assistance for tuition and certifications, and company‑paid employee assistance, mental‑health, and wellness programs. • Generous PTO program with 13 paid holidays, three floating holidays, and a paid volunteer day • Comprehensive medical, dental, and vision coverage for full‑time associates • 401(k) plan with exceptional employer match • Associate apartment discount and educational assistance for tuition and certifications • Company‑paid employee assistance, mental‑health, and wellness programs • Service special equipment (exercise gear, gas grills, golf carts, car washes, security gates)

Work Environment

Field