Downer
Leading provider of integrated services across Australia and New Zealand, delivering infrastructure solutions.
Service Delivery Coordinator
Coordinate admin services and improve service delivery for Corrections & Justice.
Job Highlights
About the Role
We are currently seeking Expressions of Interest for a Service Delivery Coordinator to join our Department of Corrections and Ministry of Justice team. Reporting to the National Administration Manager, this role plays a key part in supporting the effective delivery of high‑quality outcomes that underpin our essential services. The successful candidate will contribute to the coordination and continuous improvement of service delivery across this critical portfolio. In this role you will provide administrative services to support the contract, requiring great attention to detail. The position suits a dynamic person with a genuine interest in supporting the business and making things happen. At Downer we plan, create, and sustain essential public services across Australia and New Zealand, managing critical infrastructure such as hospitals, data centres, and defence partnerships that keep communities thriving. Our workforce of over 26,000 people delivers integrated solutions that support government agencies and the public. • Champion health and safety and drive continuous improvement • Deliver administration functions with quality and within agreed timeframes • Develop strong, collaborative customer relationships ensuring positive interactions • Provide services in line with Downer values • Manage workloads to meet business requirements and month‑end processes • Utilise the Employee Assistance Program for personal and family support
Key Responsibilities
- ▸safety champion
- ▸admin delivery
- ▸customer relations
- ▸workload management
- ▸service coordination
- ▸continuous improvement
What You Bring
Beyond the listed skills, you will bring a strong work ethic, a positive attitude, and a commitment to delivering high‑quality outcomes for our clients. Your dedication to quality customer service will reinforce our mission across the corrections and justice portfolio. To apply, click “APPLY” and attach your CV and any relevant licences or qualifications, referencing role number 728867. All successful applicants will undergo a pre‑employment drug test, medical assessment, and Ministry of Justice check; support is available for any required adjustments. • Minimum two years of administrative experience in a busy environment • Exhibit exceptional organisational and time‑management skills • Possess excellent communication and relationship‑management abilities • Proficient in Microsoft Word, Excel and Outlook
Requirements
- ▸admin experience
- ▸organisational
- ▸time management
- ▸communication
- ▸microsoft office
- ▸customer service
Benefits
The role is ideal for someone who is outcome‑focused, enjoys a challenge, and can take initiative while building strong relationships with our team and client. It offers a broad scope with opportunities to influence process improvements across the portfolio. • Access training and development opportunities to diversify your career • Benefit from internal mobility, with 30% of vacancies filled internally • Enjoy perks such as healthcare discounts, retail and car purchase savings
Work Environment
Onsite