Baker Hughes
Provides innovative solutions for energy, industrial, and infrastructure sectors globally.
Senior Quality Manager
Lead regional quality, improve compliance, customer experience, risk, and continuous improvement for software products.
Job Highlights
About the Role
In this position you will lead regional quality initiatives, improve product compliance, enhance the customer experience, manage risk, drive continuous improvement, and reduce cost of quality. A collaborative mindset and a culture of open reporting of quality issues are essential to success. • Manage compliance with wing‑to‑wing quality standards and governance for Cordant Software and OTR. • Drive project and process improvements to achieve Zero Defects and Right First Time. • Develop and implement the Vision and Improvement Strategy. • Oversee customer quality relationships and prioritize issues. • Analyze customer satisfaction data and act on findings. • Manage Cost of Quality, non‑conformances, risk, audits, and preventive actions. • Communicate high‑level concepts to senior leadership and foster cross‑functional collaboration. • Coach, develop, and mentor peers and subordinates, introducing proactive approaches. • Lead programs/projects, including documentation, planning, marketing, and execution.
Key Responsibilities
- ▸quality compliance
- ▸process improvement
- ▸risk management
- ▸audit management
- ▸data analysis
- ▸customer relations
What You Bring
• Hold a bachelor’s degree from an accredited institution. • Possess proven experience in software development, quality assurance, and customer interaction. • Demonstrate strong oral and written communication, teamwork, and leadership capabilities. • Ability to coach and mentor at all organizational levels. • Lean Six Sigma certification (Green Belt, Black Belt, or Master Black Belt) or be in progress. • Exhibit strong problem‑analysis and resolution skills.
Requirements
- ▸bachelor's degree
- ▸software development
- ▸quality assurance
- ▸leadership
- ▸six sigma
- ▸problem solving
Benefits
We offer flexible working patterns, including flexible hours that let you choose the times of day when you are most productive, helping you balance professional and personal commitments. Our people are at the heart of Baker Hughes. We invest in health and well‑being, provide training and reward talent, and develop leaders at every level so that everyone can bring their authentic selves to work. Employees enjoy contemporary work‑life balance policies, comprehensive private medical care, life‑insurance and disability programs, tailored financial options, and additional voluntary benefits.
Work Environment
Office Full-Time