Senior Operations Manager

About the Role

This role oversees multiple high‑profile sites for Caravan Facilities Management, developing operating strategies and managing account development at client locations. It requires deep knowledge of each client’s operating profile, current and potential service needs, and innovative applications of labor, technology, and resources. The manager determines required resource levels and secures client approval for adjustments to services, staffing, equipment, and material contracts, while maintaining close communication with senior plant managers and Caravan FM’s reporting lines. • Safety Compliance & Oversight: Ensure staff and subcontractors meet safety requirements, review incidents, observe practices, and conduct monthly briefings. • Operational Planning & Efficiency: Oversee the Site Operating Plan, identify improvements in process, technology, material flow, and staffing to boost performance and cut costs. • Customer Coordination & Issue Resolution: Adjust operations based on feedback, build senior customer relationships, and resolve major complaints with root‑cause corrections. • Hiring & Personnel Management: Provide hiring guidelines, interview participation, approve site manager recommendations, and manage new‑hire processing, training, and disciplinary actions. • Business Growth & Opportunities: Identify new project, staffing, and service opportunities and advise sales on customer background and key personnel. • Analytical: Gather, interpret, and evaluate information to make data‑driven decisions and recommend effective solutions. • Customer Service: Manage difficult situations, respond promptly, solicit feedback, and meet commitments. • Teamwork: Balance team and individual responsibilities, give and receive feedback, and foster a positive team spirit. • Delegation: Assign work with appropriate authority, set expectations, monitor progress, and recognize results. • Managing People: Involve staff in planning, provide performance feedback, develop skills, and promote quality and process improvements. • Diversity: Uphold EEO policies, respect cultural differences, educate on diversity, and promote a harassment‑free environment. • Organizational Support: Follow policies, complete administrative tasks timely, and support company goals and affirmative action. • Strategic Thinking: Develop strategies, analyze strengths, weaknesses, market conditions, and adapt to external threats and opportunities. • Safety and Security: Follow safety procedures, act appropriately beyond guidelines, report unsafe conditions, and use equipment properly.

Key Responsibilities

• ▸safety compliance
• ▸operational planning
• ▸customer coordination
• ▸resource allocation
• ▸data analysis
• ▸team management

What You Bring

The work environment includes exposure to wet or humid conditions, moving mechanical parts, high and precarious places, fumes, toxic chemicals, and extreme weather. Noise levels are usually loud. Reasonable accommodations are provided to enable individuals with disabilities to perform essential functions. Physical demands involve regular standing, walking, sitting, using hands, reaching, and verbal communication. Occasionally the employee must climb, balance, stoop, kneel, crouch, or crawl, and lift or move up to 50 pounds. Candidates must have a bachelor’s degree or equivalent experience, strong language skills for reading and writing business documents, and the ability to solve practical problems with limited standardization. Proficiency with contact management, inventory, manufacturing, order processing, payroll, project management, spreadsheet, and word processing software is required. The position may require regional travel as part of its responsibilities. • Leadership: Inspire, motivate, influence others, accept feedback, and recognize achievements. • Business Acumen: Understand business implications, focus on profitability, know market dynamics, and align work with strategic goals. • Adaptability: Adjust to changing environments, manage competing demands, modify approaches, and handle frequent changes or unexpected events.

Requirements

• ▸bachelor's
• ▸leadership
• ▸project management
• ▸spreadsheet
• ▸contact management
• ▸travel

Work Environment

Onsite