Restaurant Server (Flex)
Serve guests food and drinks, ensure quality service, handle payments, keep area clean.
Job Highlights
About the Role
The Outlet Server provides the highest quality of service to guests by attentively, courteously, and efficiently receiving and delivering orders, handling payments, and ensuring overall guest satisfaction. • Attend to guests with attentive, friendly, and efficient service. • Serve food and beverage orders promptly and accurately. • Operate the POS system for order entry and payment processing. • Perform cashier duties, close checks, and complete end‑of‑shift paperwork. • Follow opening and closing procedures and complete side‑work checklists. • Keep tables and side stands stocked, tidy, and clean throughout the shift. • Ensure beverage stations remain at least three‑quarters full. • Break down soiled dishes and linen in the dishroom according to standards. • Answer telephone calls following established protocols. • Consistently upsell food, beverage, and promotional items to guests. • Receive and deliver orders while collecting payment efficiently. • Maintain overall guest satisfaction and restaurant cleanliness. • Work flexible, long hours as needed and stand for the entire shift. • Listen, understand, and clarify concerns raised by employees and guests. • Multitask and prioritize departmental functions to meet deadlines. • Attend required hotel meetings and trainings, maintaining regular attendance. • Maintain high standards of personal appearance, uniform, and nametag. • Comply with hotel safety and operational standards and regulations. • Identify productivity improvements and assist in implementing solutions. • Proactively handle problems by anticipating, preventing, and resolving them. • Apply complex information from various sources to meet objectives. • Cross‑train in other hotel areas as needed. • Maintain confidentiality of hotel and guest information.
Key Responsibilities
- ▸guest service
- ▸order delivery
- ▸pos processing
- ▸cash handling
- ▸,upselling,cleanliness
What You Bring
• Know the layout and functions of the restaurant, lounges, and room service areas. • Maintain thorough knowledge of menus and current specials. • Know fire‑extinguisher locations and proper usage. • Hold a high school diploma or equivalent; hospitality experience preferred. • Lift or move up to 50 lb occasionally and 20 lb frequently, and maneuver with full trays. • Communicate verbally and in writing with staff and guests in a courteous manner.
Requirements
- ▸restaurant layout
- ▸menu knowledge
- ▸fire extinguishers
- ▸high school
- ▸physical lifting
- ▸,communication
Benefits
Located steps from major New Orleans attractions in the Arts District and French Quarter, the luxury hotel blends the charm and mystery of the city with newly renovated accommodations and professional, courteous service. • Pre‑bus tables after each course to keep the dining area tidy.
Work Environment
Onsite