Trainee Sales Advisor

About the Role

The Trainee Sales Advisor role at Miller Homes is a full‑time position based in Scotland West, reporting to the Sales department. You will guide customers through the entire home‑buying journey, from the first enquiry to handing over the keys, building trust and ensuring a smooth, positive experience. In this role you will act as the primary point of contact for prospective buyers, promoting Miller Homes’ values and meeting KPI targets to achieve high customer satisfaction. You will manage expectations, progress reservations and legal completions, handle payments in line with AML procedures, and maintain accurate records in the company CRM while staying informed about the local market and competitor activity. • Promote Miller Homes values and the Miller Difference. • Serve as primary contact for prospective customers throughout their journey. • Meet KPI targets to ensure high customer satisfaction. • Manage customer expectations during the house buying process. • Progress reservations and legal completions according to schedule. • Handle reservation payments and follow AML procedures. • Record all enquiries and transactions in Miller’s CRM system. • Stay informed on local market trends and competitor activity. • Maintain presentation and security of the sales area. • Attend weekly sales meetings, regional head office meetings, and training sessions. • Collaborate with Development Sales Manager and Sales Manager to follow sales procedures. • Target‑driven, meeting deadlines while maintaining standards.

Key Responsibilities

• ▸crm recording
• ▸aml payments
• ▸reservation management
• ▸kpi monitoring
• ▸market analysis
• ▸customer contact

What You Bring

The position requires strong interpersonal and communication abilities, a proactive problem‑solving mindset, and the flexibility to travel throughout the region with a valid driving licence. Proficiency in Word, Excel and CRM systems is advantageous, and you must demonstrate high integrity, drive and a professional, customer‑focused attitude. Successful candidates will benefit from a robust development programme, annual performance reviews, an employee assistance scheme, life cover, pension and the option to purchase additional holiday. • Excellent interpersonal and communication skills with internal and external clients. • Ability to quickly assess situations and provide effective solutions. • Flexible to travel throughout the region; holds a driving licence. • Proficient in PC use; Word and Excel skills; CRM experience beneficial. • Professional, presentable customer‑facing demeanor delivering exceptional service.

Requirements

• ▸communication
• ▸problem solving
• ▸driving licence
• ▸word
• ▸excel
• ▸crm

Benefits

• Structured development programme with annual performance reviews. • Employee assistance programme. • Option to purchase additional holiday. • Life cover, pension and other market‑leading benefits.

Work Environment

Office Full-Time