Contract Support

About the Role

SMART helps organisations across the UK keep their facilities running safely, efficiently, and sustainably. We deliver client‑focused, reliable planned and reactive maintenance, emphasizing quality, technical expertise, and customer service. The Contract Support role is proactive, acting as the backbone of contract delivery by supporting the management team and ensuring engineers and customers are satisfied. • Produce financial and statistical reports for the designated portfolio and collate data for internal and external monthly reports • Assist in reviewing contract month‑end P&L with the CFO, Management Accountant, and Business Unit Management Team • Oversee daily administration for direct sites, including raising work orders, purchase orders, and sales invoices, and ensure timely delivery of parts and services • Manage and review WIP, debt, purchase invoices, open purchase orders, and maintenance invoicing for all contracts, updating as required • Respond to customer inquiries professionally, maintain accurate client files, and conduct quarterly audits • Submit overtime reports to payroll, monitor engineers' work schedules, conduct site visits, attend meetings, and perform additional administrative duties as needed

Key Responsibilities

• ▸financial reporting
• ▸p&l review
• ▸work orders
• ▸wip management
• ▸customer service
• ▸site visits

What You Bring

• Experience in a similar contract support role • Higher educational qualifications (A‑Level, HNC/D, Bachelor’s, Master’s) beneficial

Requirements

• ▸contract support
• ▸higher education

Benefits

We value career progression, offering structured training and clear pathways so engineers can build rewarding careers. SMART invests in its people, offering benefits such as birthday and life‑event leave, three paid volunteering days, and a holiday‑buy scheme, while encouraging growth and long‑term success. • Birthday and life‑event leave • Three paid volunteering days per year • Holiday‑buy scheme

Work Environment

Field