Guest Experience Associate

About the Role

Key responsibilities include striving for 100 % occupancy by retaining current residents and leasing available units, embodying the Guest Experience through warm greetings and relationship building, and using Book & Ladder policies to customize exceptional experiences. The role requires timely follow‑up to close sales, conducting on‑site and off‑site leasing activities such as tours, phone calls, events, and housing fairs, and maintaining accurate, real‑time records in the property‑management software. Additionally, the employee must manage clubhouse operating hours, ensure clean tour routes and model units, and act as a leader championing exemplary service and teamwork. Other duties involve knowledge of Equal Housing Opportunity requirements, assisting with annual apartment turn‑overs, participating in required continuing education and in‑service training, and ensuring compliance with company policies, local, state, and federal laws. The employee will also perform additional tasks assigned by the supervisor and take part in Book & Ladder University as needed. • Achieve 100% occupancy by retaining current residents and leasing new units. • Provide exceptional guest service through warm greetings, relationship building, and timely follow‑up. • Conduct on‑site and off‑site leasing activities such as tours, phone calls, events, and housing fairs. • Maintain accurate, real‑time records in the property‑management software. • Manage clubhouse operating hours and respond promptly to guest inquiries. • Ensure tour routes and model units are clean and presentable. • Uphold Book & Ladder policies and champion exemplary service and teamwork. • Follow Equal Housing Opportunity regulations and all applicable laws. • Assist with annual apartment turn‑overs and attend required training sessions. • Perform occasional physical tasks such as lifting up to 20 lb and local travel.

Key Responsibilities

• ▸occupancy,leasing,
• ▸property software
• ▸clubhouse ops
• ▸,compliance,turnovers

What You Bring

Qualifications include at least one year of experience in the student‑housing industry, a high school diploma or GED preferred, strong written and verbal communication, organization, and the ability to manage tasks and people in a fast‑paced environment. Candidates must be proficient with basic computer programs (MS Office, Internet Explorer), hold a valid driver’s license, and be able to work evenings and weekends. Preferred qualities are an extroverted, can‑do attitude, collaboration with internal teams, vendors, and community partners, and embodying the Book & Ladder culture and pillars. The work environment is primarily office‑based with occasional indoor/outdoor duties, requiring occasional lifting of up to 20 lb, walking, climbing, and local travel for property needs, trainings, or meetings. • Meet qualifications: 1+ year student‑housing experience, high school diploma/GED, strong communication, organization, computer proficiency, valid driver’s license, and availability evenings/weekends. • Preferred: extroverted, collaborative, embody Book & Ladder culture, can‑do attitude.

Requirements

• ▸student‑housing,
• ▸high school
• ▸ms office
• ▸driver’s license
• ▸,communication

Benefits

The position is a part‑time role located at The Walk in Tuscaloosa, AL, with an hourly salary ranging from $1.00 to $11.00. Its principal objective is to assist the management team in delivering the Guest experience defined by Book & Ladder’s mission, creating an environment that exceeds expectations of guests, vendors, and internal team through outreach, marketing, events, and leasing efforts.

Work Environment

Onsite