Step Into Your Future at the Customer Service – Faults & Emergencies Open Day

About the Role

During the open day you’ll meet the contact team, learn how they support customers through real‑time incidents and take part in a live Q&A covering shift patterns, training and career progression. Same‑day assessments are also available for candidates ready to take the next step. Key duties include handling inbound and outbound calls, reassuring customers, accurately logging incidents across several systems and providing updates while coordinating with engineers. You will also support vulnerable customers, make proactive wellbeing calls, and complete infill tasks between emergency calls. • Handle inbound and outbound fault/emergency calls calmly and professionally. • Reassure customers, log incidents across multiple systems, and provide updates. • Coordinate with engineers and support vulnerable customers with extra care. • Make proactive wellbeing calls and complete infill tasks between emergencies. • Remain composed under pressure and act as a self‑starter taking initiative.

Key Responsibilities

• ▸call handling
• ▸incident logging
• ▸system updates
• ▸engineer coordination
• ▸wellbeing calls
• ▸vulnerable support

What You Bring

The Customer Service Faults & Emergencies Contact Team Member is the first voice customers hear when a fault, outage or urgent issue occurs. Your calm, confident and reassuring approach helps people navigate storms and high‑pressure events, making a real impact on safety and service continuity. We are looking for people who are customer‑focused strong call handlers, confident communicators and have excellent PC skills to navigate multiple systems. Ideal candidates remain composed under pressure, are self‑starters who take initiative and can work both independently and as part of a close‑knit team. • Demonstrate strong PC proficiency and ability to navigate several systems simultaneously. • Work independently and collaboratively within a close‑knit team. • Part‑time weekend‑only roles are available; own transport is required.

Requirements

• ▸pc skills
• ▸multi‑system
• ▸customer‑focused
• ▸call handling
• ▸teamwork
• ▸own transport

Benefits

Join us at the Customer Service – Faults & Emergencies Open Day on Wednesday 11 February 2026 at Prenton Golf Club, Birkenhead. Drop‑in any time between 2 pm and 7:30 pm – no appointment is needed. This event gives you a chance to meet the team, experience the workplace and fast‑track your application in one visit. Full‑time roles follow a shift pattern that offers regular 3–4‑day breaks and mainly overnight work, with a mix of AM, mid‑morning, afternoon and evening shifts for variety. Part‑time weekend‑only positions are also available; own transport to the North Cheshire Trading Estate site is essential. Salary starts from £27,498 (pro‑rated for part‑time) plus attractive benefits. Attending the open day lets you explore a meaningful career where your voice truly matters, meet the people behind an essential service and learn about training, support and progression pathways. Same‑day assessments give you the opportunity to fast‑track your application. Benefits include a competitive salary reviewed annually, a pension scheme with up to 10 % company match, 36 days of annual leave and a holiday‑purchase option. Additional perks comprise share schemes, technology vouchers, electric‑vehicle and Cycle‑to‑Work schemes, health‑care options (dental, private medical, health cash plan), life assurance at four times salary, financial‑wellbeing support and a wide range of discounts. • Full‑time shifts include regular 3‑4‑day breaks, primarily overnight with varied AM/PM options. • Salary starts from £27,498 (pro‑rated for part‑time) plus a pension match up to 10 %. • Enjoy 36 days annual leave, holiday purchase, share schemes and technology vouchers. • Access electric‑vehicle, Cycle‑to‑Work and public transport season ticket loan schemes. • Comprehensive health benefits: dental, private medical, health cash plan and annual assessments. • Life assurance at four times salary and financial wellbeing support via Savesmart. • Inclusion‑focused recruitment with reasonable adjustments for disabilities and other needs.

Work Environment

Office Full-Time

Interview Process

-same‑day assessments available at the open day.