Milton Cat
Privately‑held Caterpillar dealer across the Northeast offering earthmoving and power systems rentals, sales & support.
Parts Counter Sales Representative
Front-line customer service rep handling parts orders, technical queries, and payments.
Job Highlights
About the Role
• Greet all customers and answer phones promptly and politely • Use the formatted phone script when answering calls • Process customer and shop orders, backorders, credits, and quotes • Look up parts using computer programs for CAT and other serviced brands • Handle cash and credit payments and returns according to procedures • Resolve customer issues or concerns as needed • Assist in preparing and maintaining merchandise displays • Perform warehouse duties and other related tasks as assigned
Key Responsibilities
- ▸order processing
- ▸parts lookup
- ▸payment handling
- ▸customer service
- ▸warehouse ops
- ▸merch display
What You Bring
Milton CAT is seeking a dedicated and experienced Parts Counter Sales Representative for its Clifton Park, NY location. The role serves as the front‑line for customer service, handling parts orders, answering technical questions, and providing a one‑stop shop for parts needs. Candidates must be customer‑oriented and able to multitask efficiently. • High School Diploma or GED equivalent • Strong verbal communication, problem‑solving, and organizational skills • Detail‑oriented with high accuracy and basic math ability • Able to lift 50 lb and operate material‑handling equipment • Valid driver’s license with good driving record • Ability to work in a fast‑paced distribution center with minimal supervision • Sense of urgency to exceed customer expectations • Prior industry experience, especially automotive • Basic mechanical ability
Requirements
- ▸high school
- ▸driver’s license
- ▸automotive experience
- ▸mechanical
- ▸problem solving
- ▸material handling
Benefits
The company offers challenging career opportunities, extensive training, and development resources, along with competitive compensation of $18‑24 per hour based on education and experience. Working hours are Monday‑Friday from 7 am‑5 pm with rotating Saturday shifts from 8 am‑12 pm, and a comprehensive benefits package is provided. • Paid Time Off plus 8 company paid holidays • Medical, Dental, and Vision insurance options for employee and family • Disability and Life Insurance packages • Competitive retirement plan • Tuition reimbursement for full‑time employees with 1+ year of service • Employee Assistance Program (EAP) • Supplemental offerings and discount programs • Employee Referral Program
Work Environment
Onsite