Spartan Investment Group
Veteran‑owned private equity firm syndicating capital to acquire, develop and manage commercial real estate.
Customer Service & Sales Representative
Drive sales, occupancy, and revenue for self-storage facilities via virtual management and CRM.
Job Highlights
About the Role
• Convert inbound and outbound leads into rentals, meeting or exceeding monthly and quarterly sales targets; maintain 90%+ occupancy. • Achieve ≥80% enrollment in Protection Plans and Auto‑Pay through effective sales pitches and follow‑up. • Resolve 95%+ of customer inquiries on first contact and maintain a 4.5+ star Google Review rating with at least 70% of renters leaving reviews. • Follow up all unclosed inquiries, converting ≥78% into rentals. • Maintain 100% accurate CRM records and generate weekly pipeline and performance reports. • Use StoreEase technology to monitor facilities, access logs, and security systems, ensuring 100% compliance with safety and operational standards. • Apply problem‑solving skills to handle objections and adapt solutions. • Quickly adopt new technology and ensure data accuracy in CRM and property‑management tools. • Effectively manage high call volumes, priorities, and deadlines. • Practice active listening to identify customer needs and provide tailored solutions.
Key Responsibilities
- ▸lead conversion
- ▸crm management
- ▸report generation
- ▸storeease monitoring
- ▸data accuracy
- ▸customer service
What You Bring
• Demonstrate strong customer focus, empathy, and solution‑oriented service. • Minimum 2 years experience in sales, call center, or customer service roles. • Experience with CRM systems; StorEdge or VMOS a plus; self‑storage or property‑management background preferred. • High school diploma required; college coursework in business preferred.
Requirements
- ▸customer focus
- ▸2 years
- ▸crm
- ▸storedge
- ▸vmos
- ▸high school
Benefits
Candidates should have at least two years of experience in sales, call‑center, or customer‑service environments, with familiarity in CRM systems and preferably self‑storage or property‑management knowledge. A high school diploma is required; college coursework in business is a plus. Compensation includes a competitive hourly rate of $19‑$22, quarterly bonuses, 401(k) matching, comprehensive health benefits, and paid time off. • Competitive hourly rate $19‑$22 with quarterly bonus opportunities. • 401(k) plan with company matching and comprehensive health, vision, dental, short‑term disability, and life insurance. • Paid time off.
Work Environment
Office Full-Time