Customer Service - Self Storage Manager

About the Role

Property managers work independently at multiple locations, both indoors and outdoors. They assess customer storage needs, suggest packing and moving supplies, conduct daily unit inspections, audit cash drawers, make bank deposits, and handle payment reminder and collection calls. Additionally, they perform cleaning, maintenance, and curb‑appeal upkeep. • Assess customers' storage needs and recommend packing and moving supplies. • Perform daily storage unit inspections to verify inventory and availability. • Audit cash drawers, prepare bank deposits, and manage payment reminders and collection calls. • Conduct cleaning, sweeping, mopping, and maintain exterior grounds and curb appeal. • Lift or move items up to 35 lb and spend up to 50 % of time outdoors, including climbing stairs and opening large doors.

Key Responsibilities

• ▸needs assessment
• ▸supply recommendation
• ▸unit inspection
• ▸cash auditing
• ▸bank deposits
• ▸cleaning

What You Bring

Physical requirements include the ability to lift or move items up to 35 lb, walking around facilities, spending up to 50 % of time in outdoor environments, climbing stairs, and opening large doors. Duties also involve sweeping, mopping interior areas, and maintaining exterior grounds free of debris. • Hold a valid driver’s license and use a personal vehicle to travel between locations (mileage reimbursed). • Bring customer‑service sales experience from retail, restaurant, fast‑food, or similar environments.

Requirements

• ▸driver’s license
• ▸customer service
• ▸sales experience
• ▸heavy lifting
• ▸outdoor work

Benefits

Public Storage is the self‑storage industry leader and is hiring now, offering a starting wage of $15.00 per hour. The company provides flexible full‑time schedules, typically between 9:30 am and 6 pm with weekend coverage until 5 pm. Employees become eligible for the Total Rewards package after averaging 20+ hours per week. Benefits include medical, dental, vision, 401(k) match, paid time off, sick time, flex spending, company‑paid life and accidental death insurance, exclusive vendor discounts, mileage reimbursement, and performance‑based bonuses for property managers. Successful candidates come from customer‑service‑focused sales environments such as retail, restaurant, or fast‑food. A valid driver’s license and personal vehicle are required, with mileage reimbursement provided. Public Storage has been recognized as a Great Place to Work, earning awards for career growth, work culture, and diversity and inclusion.

Work Environment

Field