Supervisor, Dispatch

About the Role

This role typically works 8:30 am – 6 pm Central Time, but the employee must be able to cover any 9‑hour shift between 3:30 am – 7 pm CT. Saturdays are rotated for on‑call emergencies from 4 am – 2 pm. The Dispatcher Supervisor oversees daily dispatch operations and tracking, ensuring that all activities run smoothly and meet performance standards. Key responsibilities include managing live dispatch, GPS and MAS data entry, coordinating service‑order resolutions, and handling customer service issues. The supervisor also supervises paperwork processing such as billing backlog, enforces company policies, conducts safety briefings, and oversees container tracking, placement, and driver safety. Additional duties involve compiling maintenance reports, scheduling staff, monitoring performance, arranging training, and providing coaching, evaluation, and input on termination, compensation, and promotion decisions. • Oversee daily dispatch operations, productivity, and quality goals. • Coordinate resolution of service orders and address customer service issues. • Manage live dispatch, GPS, and MAS data input. • Supervise processing of paperwork, including billing backlog. • Enforce company policies and conduct safety briefings. • Track containers, placement, and driver safety. • Compile and analyze maintenance reports. • Schedule staff, monitor performance, and arrange training as needed. • Coach, train, and evaluate employees; advise on termination, compensation, and promotions.

Key Responsibilities

• ▸live dispatch
• ▸gps data
• ▸mas input
• ▸container tracking
• ▸maintenance reports
• ▸staff scheduling

What You Bring

Candidates must hold a High School Diploma or GED and have at least four years of relevant experience, including dispatching, driver management, and supervisory roles. Preferred qualifications are not listed. The position is primarily home‑based, requiring standard office equipment such as a computer and phone. Reasonable accommodations are available to enable individuals with disabilities to perform essential functions. The role may require air travel or access to federal property, so candidates must have a REAL ID or an acceptable TSA‑approved alternative, or be willing to obtain one. • Required: High School diploma/GED, 4+ years experience, dispatch and supervisory background. • Physical: Home office setting with standard office equipment.

Requirements

• ▸high school
• ▸4+ years
• ▸dispatch
• ▸supervisory
• ▸home office
• ▸real id

Benefits

WM offers a competitive total compensation package that includes medical, dental, vision, life insurance, short‑term disability, a stock purchase plan, 401(k) match, and paid vacation, holidays, and personal days. The salary range is $60,000 – $90,000 per year, with additional incentive pay possible. • Benefits: Medical, dental, vision, life insurance, short‑term disability, 401(k) match, stock purchase plan, paid vacation, holidays, personal days. • Salary range $60k–$90k annually plus incentive pay. • Flexible 9‑hour shift coverage (3:30 am–7 pm CT) with rotating Saturday on‑call duties.

Work Environment

Onsite