Johnson Controls
Produces HVAC, fire, security and building automation systems to optimize and protect buildings globally.
Program Support Specialist
Manage and oversee security project portfolio, ensure delivery, client liaison, reporting
Job Highlights
About the Role
The Program Support Specialist remotely manages JCI’s portfolio of projects, ensuring they are delivered on schedule and within budget. Reporting to a Division Operations Manager, the specialist acts as the primary client contact for resolving project and operational issues and conducts periodic program reviews. Key duties include aligning support activities with client objectives, establishing program standards, and maintaining high customer satisfaction. The role creates executive‑level dashboards, monitors project performance, identifies risks, tracks benefits, and mentors project managers while coordinating with sales, COEs, field delivery teams and business partners. • Oversee JCI project portfolio to ensure on‑time, on‑budget delivery. • Serve as primary client contact for resolving project and operational issues. • Align operational support activities with client program objectives and establish program standards. • Facilitate communication among clients, internal stakeholders, sales, COEs, and field delivery teams. • Create executive‑level dashboards and scoreboards to report program health. • Identify, mitigate, and track program‑level risks and benefits realization. • Mentor project managers and report status to senior executives.
Key Responsibilities
- ▸project delivery
- ▸client liaison
- ▸dashboard creation
- ▸risk management
- ▸program alignment
- ▸stakeholder communication
What You Bring
Candidates must hold a B.S. in Computer Science, Engineering, or equivalent experience, and have at least five years of physical‑security experience with contractors and client stakeholders. They should possess three years of leadership in construction settings, strong communication and presentation skills, technical expertise in access‑control and video systems, and proficiency with project‑management tools. • Hold a B.S. in Computer Science, Engineering, or equivalent experience. • Minimum five years of physical‑security experience with contractors and client stakeholders. • At least three years of leadership in construction settings, familiar with permitting and union environments. • Excellent verbal, written, and presentation communication skills. • Technical expertise in enterprise access‑control and video systems; proficient with project‑management tools. • Preferred: project‑management certification or enrollment in a certification program.
Requirements
- ▸bs computer
- ▸physical security
- ▸access control
- ▸project management
- ▸leadership
- ▸communication
Benefits
Johnson Controls is a global leader in smart, healthy and sustainable buildings. Their mission is to reimagine building performance to serve people, places and the planet. Employees are offered an empowering culture where voices are heard and opportunities for growth are supported. The company provides a competitive salary and bonus plan, 15 days of vacation in the first year, and a comprehensive benefits package that includes 401(k), medical, dental and vision coverage from day one. Extensive product training, cross‑training opportunities, and a collaborative team environment are also offered, alongside a strong focus on safety through the Zero Harm policy. The salary range is $105,000‑$145,000, supplemented by a performance‑based bonus and a full benefits package. Johnson Controls is an equal‑opportunity employer and provides accommodations for applicants with disabilities.
Work Environment
Remote