Bgis
BGIS provides integrated facility management services to optimize operational efficiency.
Workflow Supervisor
Supervise and coordinate daily workflow operations at the Adelaide Operations Centre
Job Highlights
About the Role
• Monitor workflow across Ignite, Outlook, and Manhattan. • Support rostering in partnership with team managers. • Act as first escalation point for Customer Service Officers and management queries. • Track overtime and monitor call service levels to protect KPIs and minimise abatements. • Take calls, process emails, and step in operationally as required. • Identify and recommend process improvements to optimise service delivery. • Maintain compliance with BGIS systems (QMS, OH&S, EMS) and relevant legislation. • Provide daily updates and reporting inputs to leadership. • Build strong working relationships with clients, subcontractors, and internal teams. • Lead team communication updates via LivePro and foster an engaged, supportive team culture.
Key Responsibilities
- ▸workflow monitoring
- ▸rostering support
- ▸kpi tracking
- ▸process improvement
- ▸compliance management
- ▸reporting
What You Bring
• Demonstrated experience in a call centre, operations centre, or workflow coordination role. • Ability to prioritise, multitask and adapt in a high‑volume environment. • Proficiency in Microsoft Word, Excel and Outlook. • Experience or strong aptitude with CMMS or similar workflow systems. • Clear written and verbal communication skills. • Calm, methodical and well‑organised approach to work. • Confidence to make independent decisions while knowing when to seek guidance. • Previous experience in facilities management, logistics or service operations (desirable). • Exposure to service delivery KPIs, rostering or performance monitoring (desirable). • Familiarity with LivePro or similar communication platforms (desirable). • Recognised as an AFR Best Places to Work 2024 & 2025. • Strong commitment to reconciliation and community initiatives. • WGEA Compliance Certified.
Requirements
- ▸call centre
- ▸microsoft office
- ▸cmms
- ▸livepro
- ▸wgea certified
- ▸facilities mgmt
Benefits
The Workflow Supervisor role is based in Adelaide’s central business district and sits within BGIS’s Operations Centre. It is a full‑time, permanent position offering a hybrid work model—three days in the office and two days remote—and a Monday‑to‑Friday shift from 6:00 am to 2:00 pm (37.5 hours per week). The advertised salary is $61,000 plus superannuation. The role is hybrid, located steps from public transport and local amenities, allowing staff to balance in‑office collaboration with the flexibility of working from home. Employees enjoy a structured shift that supports work‑life balance, and the position emphasizes teamwork, integrity and continuous improvement. Joining BGIS provides access to a range of benefits, including recognition as an AFR Best Places to Work, awards for inspiring workplaces, and a strong focus on health, wellbeing and career development. Employees can benefit from leadership programmes, internal mobility opportunities, paid volunteer days with donation matching, and a workplace committed to diversity, reconciliation and community initiatives. • Career progression through secondments and internal mobility. • Health and wellbeing programmes including EAP and flu vaccinations. • Two paid volunteer days annually plus donation matching. • Leadership development programmes. • Service recognition awards.
Work Environment
Office Full-Time