Vita Group
Leading provider of high-quality construction, engineering, and technical services.
Customer Service Assistant
Provide premium front‑of‑house and facilities support for student residents.
Job Highlights
About the Role
The Assistant plays a central role in ensuring residents receive a seamless and welcoming experience throughout the property. By supporting day‑to‑day operations, they help maintain a safe, clean, and comfortable environment for students and guests. • Deliver personalized service to students, providing information and handling enquiries. • Greet and welcome students and guests at the front desk with a friendly attitude. • Respond to questions and resolve issues promptly. • Ensure facilities are respected and maintained to high standards. • Perform regular block walks to inspect and report on all building areas. • Replenish refreshments and manage vending machine supplies. • Receive, store, and organise parcels for student access. • Act as primary contact for incidents or emergencies on site. • Maintain waste‑management areas in line with health and safety regulations. • Hands‑on approach to cleanliness and safety of communal areas.
Key Responsibilities
- ▸front desk
- ▸facility maintenance
- ▸block walks
- ▸vending management
- ▸parcel handling
- ▸incident management
What You Bring
The ideal candidate has solid experience in premium customer service, a proactive attitude toward cleanliness and safety, and strong technology skills. They must communicate excellently in English (additional languages welcomed), stay organized under pressure, and thrive in a multicultural environment. • Proven experience in premium customer service. • Strong technology proficiency with operational software. • Excellent English communication; additional languages welcomed. • Strong organisational, leadership and calm‑under‑pressure abilities. • Adaptable, creative, positive and resilient. • Ability to stand for extended periods and perform repetitive tasks.
Requirements
- ▸customer service
- ▸tech proficiency
- ▸english
- ▸leadership
- ▸adaptable
- ▸stamina
Benefits
Vita Student provides luxury, studio‑style apartments for university students, combining privacy and community in vibrant city locations. The Assistant will help create a home‑from‑home experience by delivering high‑quality, personalized service to residents and visitors. Employees enjoy benefits such as pro‑rated holiday entitlement, a day off on their birthday, Perkbox rewards, pension contributions, regular social events, recognition schemes, structured career progression, and 24/7 employee assistance. All offers are subject to satisfactory right‑to‑work and DBS checks. • 28 days paid holiday (pro‑rata) including bank holidays. • Birthday off work. • Perkbox lifestyle rewards. • 3% employer pension contribution plus 5% employee contribution. • Regular parties, events and recognition programmes. • Structured career development with Bronze‑Platinum training scheme. • 24/7 confidential employee assistance service.
Work Environment
Onsite