Customer Care Representative

About the Role

The Customer Care Representative is a critical link between homebuyers and trade partners, conducting final orientations, diagnosing issues, scheduling, and completing warranty service work while maintaining positive homeowner relations. • Schedule and oversee repairs, ensuring completion within specified timeframes. • Maintain service request logs and documentation of all work performed. • Evaluate performance of trade partners and materials, reporting back to management. • Participate in department meetings and emergency on‑call rotation schedules.

Key Responsibilities

• ▸repair scheduling
• ▸service logs
• ▸performance evaluation
• ▸on‑call rotation
• ▸warranty service
• ▸issue diagnosis

What You Bring

The role requires regular on‑site presence, including attendance at company communities, job sites, and offices, and the ability to lift or move supplies up to 50 lb and use a computer keyboard with finger dexterity. • High school diploma or GED; associate’s degree preferred. • 1–3 years residential customer service or construction experience preferred. • Valid driver’s license with a good driving record. • Strong communication, organizational, and time‑management skills. • Regular in‑person attendance at company communities, job sites, and offices. • Ability to bend, stoop, reach, lift or move supplies up to 50 lb; finger dexterity for keyboard use. • Ability to drive a vehicle.

Requirements

• ▸high school
• ▸associate degree
• ▸1-3 years
• ▸driver's license
• ▸communication
• ▸on‑site

Benefits

Compensation includes an hourly range of $19.15–$34, with eligibility for bonuses, commissions, and a comprehensive benefits package as outlined by company policy. Lennar promotes an inclusive culture where every associate has a voice, offering extensive benefits such as health insurance, 401(k) matching, paid parental leave, education assistance, and adoption support, while encouraging career growth and community involvement. Candidates are invited to join Lennar's talent network, follow its social channels for updates, and explore opportunities to help people find their future homes and build a better future for themselves. • Base hourly compensation $19.15–$34, with eligibility for bonuses and commissions. • Robust health insurance (medical, dental, vision). • 401(k) retirement plan with 1:1 company match up to 5%. • Paid parental leave and associate assistance plan. • Education assistance program and up to $30,000 adoption assistance. • Up to three weeks vacation annually, plus holiday, sick leave, and personal days. • New hire referral bonus program and significant home purchase discounts. • Everyone’s Included Day and other employee engagement initiatives.

Work Environment

Field